Omni-Channel Associate - Canton Centre

J. C. Penney Company, Inc. Canton , OH 44702

Posted 4 months ago

Omni-Channel Associate

  • Canton Centre

Location: Canton, OH, United States

  • Canton Centre 4300 Tuscarawas St W

Job ID: 1071862

Date: December 24, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

As the Omnichannel Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Responsibilities

  • Customer Service & Sales Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.

  • Enterprise Fulfillment Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner

  • jcp.com Operations Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register

  • General Operations Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process

  • Performance Standards Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, associates in this role will possess the following:

  • Work experience- Minimum 1-2 years

  • Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required

  • Results Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude

  • Ownership Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes

  • Intensity Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

Job Title: Omni-Channel Associate

  • Canton Centre

Location: Canton, OH, United States

  • Canton Centre 4300 Tuscarawas St W

Job ID: 1071862

J.C. Penney Company Inc.

Plano, Texas


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Merchandiser Associate Canton

Spectrum Brands

Posted 3 days ago

VIEW JOBS 1/14/2019 12:00:00 AM 2019-04-14T00:00 Division Information Spectrum Brands – The Home & Garden business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. We are a leading supplier of consumer products nationally for the home, lawn and garden, insect and weed control markets. We deliver groundbreaking products of exceptional value and top-notch quality to consumers with our well-recognized brands including Spectracide®, Hot Shot®, Cutter®, Repel®, Black Flag®, Garden Safe®, EcoLogic® and Liquid Fence®. Job Summary As a Seasonal Merchandiser with Spectrum Brands, you will play an essential role in the success of our business during our peak spring season! As you bring your energy and expertise, you will service the Home & Garden departments in our big box retailers, such as Home Depot and Lowes. As part of the day-to-day responsibilities the Merchandiser will be responsible for servicing a given territory, completing re-sets and promoting the sale of our company's consumer packaged goods products through listening to the consumers and asking the right questions. In order to do this the Merchandiser will need to be able to establish a positive rapport with store personnel and customers, built loyalty and relay information to Spectrum Brands Sales team regarding inventory wins or opportunities. You must be able to work with minimal to no supervision and have reliable transportation. Seasonal assignments will have an end date based on business needs, with the potential opportunity to be invited back for upcoming seasons or perhaps be considered for full time employment! Primary Duties & Responsibilities * Maintaining store presentation standards through building displays, , fixture installation, store sets, shelf maintenance, down stock, retrofits, inventory reconciliation, display maintenance and POP installation. * Identify opportunities for incremental display space to drive volume goals. * Provide product knowledge training to store personnel with the intention of allowing them to better drive sales to the end user. * Cover multiple stores daily in an assigned territory * Generating sales by increasing brand awareness and trial through direct interactions with consumers in assigned stores. * Participate in promotional events in assigned territory * Assist and monitor customer satisfaction. * Must understand and demonstrate safe work practices at all times to ensure a safe work environment. * Comply with all company policies and procedures. * Other duties as assigned. Education and Experience Profile An equivalent combination of: * High school diploma or GED preferred but NOT REQUIRED and; * 1 to 2 years previous sales or retail experience ideal. Required Skills * Professional communication skills and ability to communicate effectively with multiple audiences- consumers, store personnel, and internal information sharing * Strong organizational and time management skills * Competitive drive to succeed * Ability to climb ladders and lift up to 60 lbs. * Ability to travel extensively using personal transportation within territory with the potential for overnight travel as needed * Ability to work flexible hours, weekends and evenings as needed * High level of initiative * Ability to work effectively with a high level of independence * Problem solving ability Work Environment * The employee is regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. * Ability to climb ladders and the employee must frequently (or occasionally) lift and/or move up to 60 pounds. * Specific vision abilities required by the job include close vision, peripheral vision, depth perception, and the ability to adjust focus. * The noise level and working conditions may be similar to those for a warehouse facility. * Exposure to weather conditions while traveling between assigned stores. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer. Spectrum Brands Canton OH

Omni-Channel Associate - Canton Centre

J. C. Penney Company, Inc.