Omni-Channel Associate - Bay Plaza Mall

J. C. Penney Company, Inc. Bronx , NY 10451

Posted 4 months ago

Omni-Channel Associate

  • Bay Plaza Mall

Location: Bronx, NY, United States

  • Bay Plaza Mall 100 Baychester Ave

Job ID: 1075712

Date: December 24, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

As the Omnichannel Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Responsibilities

  • Customer Service & Sales Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.

  • Enterprise Fulfillment Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner

  • jcp.com Operations Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register

  • General Operations Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process

  • Performance Standards Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, associates in this role will possess the following:

  • Work experience- Minimum 1-2 years

  • Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required

  • Results Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude

  • Ownership Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes

  • Intensity Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

Job Title: Omni-Channel Associate

  • Bay Plaza Mall

Location: Bronx, NY, United States

  • Bay Plaza Mall 100 Baychester Ave

Job ID: 1075712

J.C. Penney Company Inc.

Plano, Texas


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Bay Plaza FTF

New York & Company

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 OVERVIEW: The AM ensures the service and selling environment within the store is fun and engaging for customers at all times. The AM is responsible for one or more of the following functions within the store: Sales/Credit, Talent, Customer and/or Operations. KEY RESPONSIBILITIES: Sales/Credit * Modify and execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; Demonstrate a high-level of business acumen and understanding of Company reporting * Implement plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business * Effectively promote all brand initiatives, including credit, to achieve individual and store goals * Hold the team accountable for performance in partnership with the Store Manager to improve key metrics and drive sales Talent * Implement the talent strategy to develop a high-performing and engaged store team accountable for results * Support talent onboarding and training; Provide store team with in-the-moment feedback and coaching on selling behaviors, customer service, operational tasks, merchandising, etc. * Support the ongoing development of the team, including identifying and resolving performance issues and policy violations, in partnership with the Store Manager * Network, recruit, interview and hire for open positions and build a bench of talent Customer * Maintain a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times * Communicate customer feedback, best sellers, business trends and recommendations to the Store Manager * Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room * Balance customers and tasks simultaneously using good judgment and teamwork Operations * Oversee merchandise standards to maximize sales within the store and escalate issues accordingly * Manage the visual presentation execution, including floorset and promotional updates; provide pictures as requested and escalate issues accordingly * Ensure that the sales floor is full, sized, organized and clean and the backroom is to brand standard * Support the store's compliance to all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies * Conduct routine store audits as directed and formulate strategies to improve results with the Store Manager * Implement strategies to achieve store shrink goals in partnership with the Store Manager * Orchestrate proper floor coverage to meet business needs * Proactively monitor store payroll and all other controllable expenses in partnership with the Store Manager * Maintain store safety standards and identify, resolve, and escalate store maintenance issues as needed * Perform transactions including ringing at the Sales & Services desk, processing shipment, etc. REQUIREMENTS: * 1 year of retail management experience preferred * Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures throughout the store which may entail lifting, and perform all functions as set forth above * Ability to work varied hours/days, including nights, weekends and holidays, based on business needs * Strong leadership presence, fashionable, passionate, acts with integrity, driven, accountable and a team player * Demonstrated track record of success in achieving sales/credit goals, talent management, customer service, visual merchandising/marketing, and operations * Minimal travel may be required EDUCATION: * High School Diploma or GED equivalent required; BA/BS degree preferred As an equal opportunity employer, New York & Company does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, gender, sexual orientation, genetic disorder, age, religion, disability, national origin, marital status, or any other characteristic protected by law. New York & Company only hires individuals authorized for employment in the United States. New York & Company Bronx NY

Omni-Channel Associate - Bay Plaza Mall

J. C. Penney Company, Inc.