GENERAL DUTIES & RESPONSIBILITIES
Works individually or within a team on technology business consulting projects to meet specific client requirements.
Serves as liaison between end-users and consultants during consulting projects.
Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.
Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.
Creates detailed specifications from which programs will be written.
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures.
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve most complex technical problems related to computer equipment capacity and limitations, operating time and form of desired results.
Assesses available technologies and recommends solutions to consulting team.
Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.
Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met.
Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
Consults directly with clients and may travel to client site.
Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.
May play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.
May serve as pre-sales support specialist when needed.
Other related duties assigned as needed.
Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
In-depth knowledge of FIS products and services and financial services industry
Advanced knowledge of multiple end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
Advanced knowledge of the tools, techniques and principles used in application development in objective-oriented development or other relevant technology
Knowledge of application architecture
Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML), use cases, etc.
Proficiency in quality management methods, tools and technologies
Proficiency in at least one appropriate application programming language
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Expert technical role. Expert knowledge of the field. Develops large and/or highly complex solutions that require analysis and research. Works on multiple projects as a project leader or technical leader/consultant. Works on complex tasks, projects or issues that involve a high degree of risk, impacts business unit performance and makes use of the individuals' high level of knowledge within one or more areas of technology consulting and business systems analysis. Coaches and mentors junior business systems analysts and/or technology business consultants. Works without supervision on the most complex projects. Complete latitude for independent judgment. Typically requires a minimum of three years of demonstrated senior-level Technology Business Consultant experience or the equivalent and with many projects as the technology business consultant lead on "very large" projects, i.e., projects with duration of more than 10,000 hours or spanning more than 6 months.
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