The Watches Of Switzerland Group Palm Beach Gardens , FL 33418
Posted 3 weeks ago
Job Objective
The Assistant Manager will be responsible for assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each associate for which he/she is accountable and working closely with others on the management team.
Responsibilities
Achieve and exceed goals through sales strategies, clientele, sourcing new customers and maintaining and building productive long-term relationships with existing customers
Stay current with market competition, industry, watch trends and customer shopping behaviors
Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e., payroll, staffing, etc.)
Manage daily operational tasks according to SW standards including selling and service
Serve as a leader within the building in support of the showroom Manager
Support an environment of teamwork, trust and collaboration with peers, customers, and supervisors
Develop product knowledge skills and remain aware of current collections that are in-showroom and on- line, cascade and train information to the broader team
Foster a showroom environment that delivers renowned and authentic service to create a luxury customer experience
Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
Working Conditions and Environment
Experience
At least 2 years of retail service experience required, preferably luxury retail environment
Luxury retail and/or jewelry experience is preferred
Skills
Current knowledge of watch trends and competition in the marketplace
High school diploma or equivalent; college degree or equivalent work experience preferred
Proficiency with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook). Experience using retail systems (i.e., labor management, inventory systems, sales reporting, etc.)
Ability to communicate effectively with customers and team (both oral and written)
Highly numerate with ability to understand and analyze sales performance
Leading, mentoring, and coaching members of a high performing showroom
Proven track record of management achievements
Jewelry or watch product knowledge
Advanced selling skills and negotiation skills
Strong written and verbal communication skills, strong selling skills, and proficiency in Microsoft Word and Excel a must
Physical Requirements
May be required, occasionally, to work exceptionally, long hours
May be required to lift packages / boxes
May be required to stand up for long periods of time
Documents
The Watches Of Switzerland Group