Ombudsperson Analyst

GENERAL STATEMENT OF DUTIES:

Following established guidelines and procedures, the employee in this position provides assistance to the Ombudsperson relating to the administrative actions, policies, and procedures of the City of Flint. Gathers evidence and information, conducts research to analyze issues and complaints. Prepares written reports and correspondence and maintains electronic databases.

• Analyzes issues or complaints submitted by residents.

• Gathers documents and data to thoroughly analyze complaints, including city charter, policies, and procedures to ensure the City of Flint is appropriately following relevant policies, rules and laws. Analyzes and evaluates facts and documentation, drawing logical conclusions from information gathered.

• Summarizes analysis and meetings in detailed written reports and electronic databases according to established office procedures. Maintains databases and logs and coordinates files and records for casework.

• Prepares reports, searches databases and conducts research utilizing network or web-based applications. Prepares written memoranda, correspondence and other documents as needed.

• Handles daily telephone calls.

• Maintains ongoing communication with staff and the Ombudsperson.

• Establishes and maintains cooperative working relationships with staff, other agencies and residents.

• Maintains confidential files, ensures accuracy, thoroughness, and timely completion of work.

• Assists with special investigations and other projects as assigned.

• Performs other duties as assigned.

• Associate degree in social sciences or related area required.

• Bachelor's degree in social sciences or related area preferred.

• Three (3) to five (5) years of professional experience in a professional office setting, social sciences field, corrections, public policy, or other related field.

• Excellent research and writing skills required.

• Excellent interpersonal and organizational skills required.

NECESSARY SPECIAL REQUIREMENTS:

• Must be willing and able to work overtime as required, including evenings, holidays, and weekends.
• A Valid Driver's License is required.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

You must meet the minimum entrance requirements and attach supporting documentation to be considered for employment. Failure to supply required documentation (i.e. Transcripts, Driver's License, and incomplete application) will result in disqualification for consideration). Employees hired by the City must maintain residency as follows: Exempt - within 25 miles of the nearest boundary of the City of Flint.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

The job description does not constitute an exhaustive list of all responsibilities, duties, and skills. It is also not an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.