Ofro Systems & Solutions Application Support - Senior Associate

Pwc Melville , NY 11747

Posted 2 months ago

A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by PwC professionals throughout our organisation. You'll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC's regulatory, litigation, and reputational risk. Our Risk and Quality team identifies and assists internal teams to mitigate and control client engagement risks. As part of the team, you'll provide advice to business teams within PwC on sound contract provisions, standards and approaches in accordance with PwC policies, principles and standards.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.

  • Delegate to others to provide stretch opportunities, coaching them to deliver results.

  • Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.

  • Review your work and that of others for quality, accuracy and relevance.

  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.

  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

  • Use straightforward communication, in a structured way, when influencing and connecting with others.

  • Able to read situations and modify behavior to build quality relationships.

  • Uphold the firm's code of ethics and business conduct.

A career in the One Firm Risk Organization (OFRO), provides you with the opportunity to help PwC professionals manage their client and engagement responsibilities while reducing risk to the firm. You'll focus on developing and supporting key client and engagement lifecycle processes, applications and related policies. This entails helping our client service professionals navigate through issues, provide specific feedback, training and development of knowledge based documents.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

2 year(s)

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates thorough level of abilities and proven record of success in the following areas:

  • Learning and engaging with new business processes and systems to support and enhance the experience of the customer/business user community;

  • Understanding and possessing prior experience with system implementation support, specifically around testing, training and issue management;

  • Working independently and efficiently with a user experience-minded focus to solve business problems with a focus on a continuous improvement mindset, while simultaneously taking direction from functional leaders to help execute client facing, firmwide risk strategies;

  • Demonstrating the ability to liaise with the business to understand business needs and specifications and being able to translate their needs in a digital format so that business needs are met;

  • Applying independent knowledge of the business environment and judgement to review and produce appropriate system training/educational materials and communications;

  • Communicating effectively (both verbal and written) by describing/explaining an issue and identifying a potential solution to both team/program leads and the user;

  • Applying project management skills and discretion to manage special projects (e.g. specialized training sessions) by determining the extent, timeline and sequencing of the project and resources needed to drive to completion;

  • Utilizing project management skills demonstrated through prioritizing and taking ownership for completion of tasks in an environment with competing priorities and multiple projects;

  • Developing self and others through coaching, contributing to team success, continuously learning and sharing knowledge through training and upskilling with others;

  • Building and sustaining relationships at all levels by working directly with stakeholders in different lines of service;

  • Enabling the successful onboarding of teams to a new global application;

  • Developing an understanding of the associated business process and policies that support the new system;

  • Gaining knowledge of the client and engagement lifecycle process (from contact to code);

  • Participating in the initial and ongoing (due to bug fixes/upgrades) user acceptance testing of the new system and providing clear, specific and instructive feedback to the system project team/lead;

  • Reviewing global training material with a user lense to determine if there are any supplemental training materials/solutions required;

  • Creating and maintaining all the related content for the business process/system in a central location;

  • Working with the US Help Desk Operations teams to train Level 1 support;

  • Developing detailed training and knowledge base documents and identifying new ideas for how to educate and engage the end user;

  • Processing support/issues requests effectively and efficiently and identifying potential root cause/work around solutions for the end user;

  • Identifying and logging system defects to be resolved by the global development team, understanding when to escalate based on severity; and,

  • Generating reporting and associated details to support team leaders oversight/management functions.

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