A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by PwC professionals throughout our organisation. You'll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC's regulatory, litigation, and reputational risk. Our Consultations team is responsible for handling PwC employee inquiries telephonically and via email. As part of the team, you'll answer calls, research required information using available resources, and manage and resolve customer complaints. You will also be responsible for documenting information, identifying and escalating priority issues and following up with the relevant party.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
Demonstrates intimate abilities and/or a proven record of success in independence and overall quality to the firm and has an understanding of the client engagement lifecycle. Demonstrates an intimate knowledge and proven success performing functions that involve the application of independence regulations/policies in an engagement situation emphasizing the following areas:
Demonstrates intimate abilities and/or a proven record of success in the following areas related to Independence-related policy consulting for a global network of professional services firms:
Liaising with various teams in the Independence Office on inquiries and consultations referred to or from the Independence Office;
Managing, reporting project status and escalating issues to team leaders on assigned daily responsibilities as well as other team initiatives and process improvement efforts;
Leading, coaching and developing other members of the team;
Utilizing attained independence-related knowledge and client-service experience to match independence rules and policies to facts and then to make an authoritative decision;
Leveraging business writing skills to articulate PwC's services or document a position taken in a concise manner, especially as it involves project management, resource allocation, problem resolution, and presentation and communications development;
Working independently towards quality completion of projects, keeping supervisors apprised of progress;
Training staff on matters pertaining to the subject matter specialty;
Participating and/or leading special projects;
Working closely with and supporting team leaders and members on consultations or projects involving cross or multiple lines of service;
Developing and maintaining working relationships with client service teams within the various practices and become the focal point of contact for non-audit/non-attest scope-of-services independence questions that may arise; and,
Being self-motivated and taking ownership of learning Independence scope-of-services policies to gain a deeper understanding of independence policies and guidance, and the application of these policies and guidance to engagement situations and other initiatives.