Officer - Control Room

Mayo Clinic Phoenix , AZ 85002

Posted 3 weeks ago









Why Mayo Clinic

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description

  • Security Communication Officers perform work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.
  • Operate and monitor a wide array of moderately complex computer driven equipment, including systems for life safety, security panic alarms/access control, closed circuit television and building automation systems. These tasks call for hands-on alarm programming and system software troubleshooting.

  • Receive emergency and non-emergency calls for security service and medical assistance.

  • Dispatch security officers and facilities personnel using two way radio or telephone.

  • Prioritize calls and initiate appropriate action, based on incident and importance.

  • Query callers to obtain detailed incident information, record all officer duties and activities via detailed activity reporting system, Act-Track and maintain a detailed TMA work order system for facilities personnel.

  • Notify appropriate managers or supervisors of critical alarm conditions on a 24-hour basis.


  • A high school diploma or GED equivalent.

  • Two years of security and/or facilities communication center experience required.

  • College degree will substitute for experience.

Additional qualifications

  • Experience with Windows 95 or NT a must.

  • Should have working knowledge of CCTV, Security and Facilities systems and the ability to manage alarm dispatching and the facilitation of equipment work orders.

  • Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The proper candidate will be detail oriented, mission driven and be able to continuously multi-task. Proper self-motivational as well as organizational skills are a must.

  • Effective human relation skills are required for interacting with all levels of Mayo staff, physicians and customers.

  • Demonstrates behaviors consistent with those identified as Mayo Core Principles.

License or certification


Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $20.44 per hour.

Benefits eligible



Full Time

Hours / Pay period


Schedule details

M-F 3-11PM. Ability to fill open schedule dates/times as needed.

Site description

Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.


Support Services

Career profile

Support Services

Job posting number



Stephanie Finer

Equal opportunity employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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Officer - Control Room

Mayo Clinic