Office/Production Manager

Benefits:

• Competitive salary

• Opportunity for advancement

• Paid time off

• Training & development

Position: Office/Production Manager

Location: Noblesville, IN

At Floor Coverings International, we understand the pivotal role of a welcoming office environment and well-run office operations in fostering the growth and success of our local franchise. As an Office Manager, you will be instrumental in driving the expansion of our business. This franchise is locally owned and operated by Marty, and he is seeking an exceptional individual to serve as the primary point of contact for his valued customers.

Benefits And Perks:

• Full-time Position, Monday to Friday (occasional weekends for tradeshows)

• PTO

• Paid Holidays

• Bonus Potential

• Family Owned and Operated - Friendly Environment

• Paid Training Provided

• In-person office role with limited customer-facing interaction

• Annual convention to Mexico opportunity

• Company Gatherings to foster team spirit

Qualifications:

• Minimum 2 years of experience in Office/Production Management

• Strong customer service orientation - committed to delivering 5-star experience

• The ability to operate a forklift (or willingness to learn)

• Exceptional communication skills, particularly over the phone

• Strong organizational acumen, detail-oriented, and adept at multitasking

• Self-motivated with the ability to work autonomously

• Proficient in managing crews, calendars, and salespeople

• Problem solver with a "Can Do" attitude to tackle challenges head-on

Key Responsibilities:

• Maintain strong relationships with customers

• Oversee daily office operations

• Meet with crews in the morning on installation day

• Respond quickly to new customer leads and schedule leads for appointments for the sales team

• Be a champion for the brand with customers- sell the story and generate excitement

• Support local marketing efforts as required

• Attend weekly BNI meetings to assist with branding and marketing

• Keep the office and warehouse organized and presentable

• Assist in the development, management, and delivery of local marketing tactics

• Assist with ordering and receiving products and materials

• Keep customers informed of installation progress regularly

• Bookkeeping skills, a plus

• Familiarity with CRM software (E.g. Salesforce, a plus)

• Experience in home service industry, a plus

• Strive for 5/5 star rating

Compensation:

Salary range: $22-$26/hr plus bonus opportunities

About the Local Owner:

Meet Marty, the enthusiastic new franchise owner ready to embark on an exciting journey! With a passion for delivering exceptional customer care and a desire to provide an excellent experience in the flooring industry, Marty is thrilled to embark on this new adventure.

When Marty isn't busy ensuring that every flooring project exceeds expectations, you'll find him enjoying the outdoors playing golf, attending concerts or watching sporting events. His most cherished time is spent with his family and being a Papa. With a love for both his community and his family, Marty is dedicated to making a positive impact wherever he goes. Get ready to experience flooring expertise with a personal touch!

If you are looking for an opportunity to work for a company renowned for its commitment to customer service and integrity, apply today.

Apply today and be a part of our success story!