Job Description and Duties

It is important to read this advertisement in its entirety. You are required to submit a Statement of Qualifications (SOQ) for this position. The SOQ instructions and required statements are at the bottom of this posting. Applications received without an SOQ or with an SOQ that does not comply with the instructions will be disqualified.

Under the direction of the Staff Services Manager I, the Office Technician (Typing) in the Case Management Division, performs a wide range of the most difficult clerical functions in support of the division. The Case Management Division is responsible for the administration of the tax appeals program overseen by the Office of Tax Appeals. In this role, the incumbent provides document management and support services, mail distribution, and various administrative services tasks for division staff.

Looking for a State Job? - Review the 3 Steps To A State Job webpage and be sure to complete the exam/assessment and state application before applying for this position.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• OFFICE TECHNICIAN (TYPING)

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-432815

Position #(s):

292-402-1139-001

Working Title:

Office Technician

Classification:

OFFICE TECHNICIAN (TYPING)

$3,609.00 - $4,518.00 A

of Positions:

1

Work Location:

Sacramento County

Telework:

In Office

Job Type:

Permanent, Full Time

Facility:

App Drop Off

Work Shift:

8:00am

• 5:00pm

Work Week:

Monday

• Friday

Department Information

BUILD A DEPARTMENT…BUILD YOUR FUTURE!! Do you want to make a difference in the lives of Californians while achieving your career goals? Do you like a challenge? Do you set standards for yourself and enjoy working in a fast-paced, evolving organization with great potential for personal development? The Office of Tax Appeals is looking for a person like you who will help build a team and influence the organization's culture for years to come.

Come join our team, apply today!

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

In order to be considered for this position, you must include the following:

• JC 432815 in the "Examination or Job Title" section of the State application (STD.678) when submitting a hardcopy application.
• A Statement of Qualifications (SOQ) is a narrative discussion addressing the questions listed below. The SOQ must be typed, single spaced, 12-point font, and no more than 2 pages in length. Applicants who do not follow these instructions will not be considered for the interview process. Cover letters and resumes do not take the place of SOQs.

SOQ's that do not address the following questions will not be screened.

• Describe your experience working in a team environment. Explain how you develop productive working relationships with peers and management.

Applicants who do not submit a SOQ will not be considered for the interview process.

Electronic submittal of applications and documents thru Calcareers.ca.gov is preferred. Emailed or faxed applications will not be accepted.

Additional hires may be made from this job bulletin if additional positions become available.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/28/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Tax Appeals

Attn: Lannie Cruz JC 432815

P.O. Box 989880

West Sacramento, CA 95798-9880

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Tax Appeals

Lannie Cruz JC 432815

400 R Street

Suite 360

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.

• Statement of Qualifications -

Statement of Qualifications (SOQ) is a narrative discussion addressing the questions listed below. The SOQ must be typed, single spaced, 12-point font, and no more than 2 pages in length. Applicants who do not follow these instructions will not be considered for the interview process. Cover letters and resumes do not take the place of SOQs.

1.Describe your experience working in a team environment. Explain how you develop productive working relationships with peers and management.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Highly motivated individual who enjoys challenges and working in a fast paced, professional environment

• Experience working within the administrative functions of a busy office.

• Experience providing effective customer service as well as building and maintaining trusted relationships with coworkers, management, and the public.

• Ability to type at a minimum speed of 45 words per minute.

• Ability to follow detailed and specific instructions.

• Excellent organizational skills

• Ability to communicate (verbal/written) clearly, concisely and accurately

• Demonstrate ability to work effectively in a collaborative team environment.

• Ability to adapt to change quickly and to work under pressure, prioritize work and meet deadlines.

• Experience with MS Word, Excel, Adobe software programs.

• Experience utilizing Salesforce.

• Perform difficult clerical work including the ability to process a large variety of documents.

Benefits

For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources' website at: California Employee Benefits Summary

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:

Lannie Cruz

(916) 594-1867

lannie.cruz@ota.ca.gov

Hiring Unit Contact:

Nia Vaughan

(916) 926-3048

nia.vaughan@ota.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Rubena Khan

(916) 292-1434

rubena.khan@ota.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Typing Exam Information

Individuals must have Office Technician (Typing) certification list eligibility, transfer eligibility, reinstatement rights or SROA (please include SROA letter if applicable).

Individuals who have list eligibility (or are in the process of obtaining list eligibility) may also apply. To obtain list eligibility, please review this examination bulletin.

Applicants must meet the Minimum Qualifications stated in this Classification Specification(s).

Additional Application Information

• Please do not include any personal information on your application, resume or Statement of Qualifications (social security number, date of birth, marital status, etc.)

• Clearly indicate the basis of your eligibility (certification list, transfer, reinstatement, SROA and/Surplus eligibility) in the "Explanations" section located on the first page of your State/Examination/Employment Application (STD.678)

• Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application (STD. 678). This page is for examination use only.

• In the "Employment History" section of the application you must list your current employment history by providing the To and From dates with the month, day and year, the hours per week that you worked, which should be a whole number and not a range and the Total Worked (years/months).

• You must complete the duties performed section on the application. Applications with "see resume" is not acceptable. Applications received without all of this information will be considered incomplete and will not be considered for the interview process.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.