Office Technical Specialist

Pridevel Consulting, Inc Union Township , NJ 07083

Posted 3 weeks ago

Position: Analysis - Administrator Sr.
The Office 365 Technical Specialist will support organizations in its effort to migrate into Office 365. The successful candidate will have significant knowledge of Office 365 platform, services, and associated configurations. The Office 365 Technical Specialist will provide consultation and hands-on implementation support to Office 365 migrations. The Office 365 Technical Specialist will support the Project Manager in gathering and analyzing requirements, solution design, and execute the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.
DUTIES & RESPONSIBILITIES

Will act as a subject matter expert in Office 365

Monitor support call queue for new M365 support calls and respond accordingly

Champion the adoption of Office 365 services as appropriate for our end users

Provide tier 2 support in the operation and management of M365 on Windows 7/10 PCs

Support installation, configuration, and support of Microsoft Office 365 on various platforms

Troubleshooting, managing, and resolving customer issues and escalations

Gathering and validating information related to specific service requests

Providing issue coordination and resolution management

Maintaining communication with the administrators/management to help ensure that issues are addressed on an ongoing basis

Provide world-class customer experience with every interaction

Engage and empathize with customers to support and resolve technical issues through completion

Develop, foster and maintain highly effective customer interaction

Accurately document all work performed through ticketing system including details and outcomes

Ensure accurate and timely resolution of all assigned issues

Escalate product bugs or unresolvable cases

Notice trends and report reoccurring problems

Develop, foster and maintain effective working relationships with engineering to enhance the customer experience
Mandatory Skills & Experience:

Thorough understanding of Office 365 Suite and environment including capabilities, plans, service descriptions and features

Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)

Passionate about delivering the ultimate customer experience

Demonstrated professionalism in resolving customer issues

Success at working in a team environment where a customer obsessive culture is paramount

Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions

Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.

Commitment to meet and exceed individual and team KPIs

Excellent written and verbal communication skills

Experience with desktop administration

Experience with remote desktop support

Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding

Demonstrated Execution: ability to take action and follow through

Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics

For quick response send your resume to

Skills:
Desktop Support Experience, Local to New Jersey only
Contract
6+ MONTHS


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Office Technical Specialist

Pridevel Consulting, Inc