Office Systems Associate 2

Konica Minolta Philadelphia , PA 19107

Posted 2 months ago

Job Req ID: 1302

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for an Office Systems Associate II!

Essential Job Functions

  • Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.

  • Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction.

  • Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for reoccurring issues.

  • Develops territory and inventory management skills with assistance to provide cost effective service to our customers.

  • Follows proper call handling procedures while maintaining the minimum call per day average.

  • Shows measurable progress in technical abilities, troubleshooting techniques and productivity.

  • Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.

  • Maintains and manages tool kit, supplies, and accurate inventory for assigned territory.

  • Responsible for maintaining a "trunk stock" inventory with a value over and above $1000.

  • Maintains effective relationships with customer and fellow employees.

  • Provides sales support as required (i.e. advising sales on problems accounts, service leads).

  • Accurately and timely completion of invoices and expense reports.

  • Must follow the policies and procedures set forth by Konica Minolta.

Competencies (Knowledge, Skills and Abilities)

  • Working knowledge of computer systems such as Microsoft, Apple and common network problems.

  • Must possess electrical/mechanical aptitude.

  • Must have reliable transportation and a valid driver's license.

  • Position requires use of personal car which is eligible for vehicle maintenance compensation program.

  • Must be able to travel locally on a daily basis to various customer sites.

  • Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).

  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.

  • Ability to work independently at a customer site.

  • Must work well with customers and exhibit professional appearance and demeanor at all times.

Experience, Educational Reqts and Certifications

  • Minimum of High School diploma or GED required, Technical School training preferred.

  • 2-4 years of experience related to technical/repair of business equipment.

  • Certified in A+ or equivalent training required.

Konica Minolta Offers:

  • Outstanding benefits package (including medical, dental, vision, life insurance)

  • 401(k) plan with matching company contribution

  • Generous holiday and paid time off schedules

  • Tuition Assistance Program

  • Employee Referral Bonus Program

  • Ongoing professional development training

  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Systems Analyst Manufacturing Systems

Adaptimmune Therapeutics Plc

Posted Today

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 Systems Analyst, Manufacturing Systems * Philadelphia, PA * Full Time * Information Technology * Mid Level Share SUMMARY This position is a technically oriented role and will perform as hands-on technical analyst and IT systems owner to provide IT operational support for Manufacturing Operations which includes all IT systems, solutions, and applications in support of Cell Manufacturing. As IT owner of established systems, accountable to ensure such systems are fit-for-purpose for our business processes, and serve as main point of contact for escalation of any system issues, data integrations and system enhancements. Participate in new systems implementations as business and systems analyst. RESPONSIBILITIES * IT Operations (70%) - Provide hands-on operational support (technology, out-of-the-box configurations, process and content) for installed solutions. Author GxP business and technical requirements, use cases, process flow document, create robust test plans and scripts, execute testing, support user acceptance testing, and perform production rollout. Responsible for maintaining systems documentation, and adherence to IT Policies, SOPs, compliance standards, GxP requirements and change controls. Provide technical consulting and perform user training with Business System Owner as needed. * Business Partnering and Solutioning (10%) - Responsible for understanding business problem to be solved, the end-to-end business processes, dataflow and conditions. Apply business process improvement methods to optimize business processes using best practices. * Implementation (20%) – Provide support during new systems implementation process, overseeing development or configuration to ensure the solutions are built and will meet/exceed the needs of the business. Own and create test plans, user acceptance tests, and coordinate training and roll-out. REQUIREMENTS * Bachelor's Degree in Computer Science/Information Systems related or equivalent experience * 5+ years of IT Operations role supporting Biotechnology or Pharmaceutical manufacturing operations function, and experience in related packaged applications, systems, business process and IT process. * 5+ years hands on experience with GxP and regulated systems, including execution of IT computer systems validation deliverables and process * Demonstrated experience in IT systems operations, new systems implementation, and IT software development lifecycle * Proven ability to effectively own and support multiple systems * Strong cross-functional and IT analyst skills. * Strong process mapping ability, and ability to see the big picture * Technical experience (administration, configuration, meta-data management, etc.) with any or all of these manufacturing oriented GMP solutions: MES, QC sample management, environmental controls (BMS), instrument interfacing, scheduling, GMP equipment maintenance, inventory management, change control, isolated networks, bar coding, quality process management software * highly energetic, passionate champion for the business and an ability to quickly establish credibility * Understanding of Manufacturing Execution Systems, ERP and Laboratory Information Management Systems * Strong ability to identify/anticipate opportunities, problems and road blocks, maintains a solution focused approach and develops plans accordingly. * Ability to bring people together and communicate technical language in a non-technical manner. * Ability to communicate with individuals and groups about their needs, identify essential requirements and implement solutions. * Demonstrated hands-on experience creating business requirements, functional requirements, process Maps, test plans, and test scripts * Ability to interact effectively as individual contributor or as a member of a team. * Able to work in a fast paced deadline driven environment. * Work on complex and abstract problems independently where decisions are based upon a mixture of analysis, wisdom, experience, judgment and rigorous logic and methods. * Meet deadlines and deliver quality work, even under pressure. BONUS POINTS * MBA or advanced degree * Information Security experience is a plus. * Cloud based software applications, packaged application, platform implementations, or custom development experience * Technical programming skills related to any or all of these manufacturing oriented GMP solutions: QC sample management, environmental controls (BMS), scheduling, GMP equipment maintenance, inventory management, change control, isolated networks, bar coding, quality process management software Read More Apply for Position Adaptimmune Therapeutics Plc Philadelphia PA

Office Systems Associate 2

Konica Minolta