Office Support Specialist (Represented)

Office Support Specialist (Represented)

Salary

See Position Description

Location

Anne Arundel County, MD

Job Type

Full-Time Permanent

Job Number

07649

Department

Recreation and Parks

Opening Date

06/12/2024

Closing Date

7/1/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Position Description

• Effective July 5, 2024, the hourly rate for this position will be $19.68 - $31.86.*

This position announcement will be used to fill a Full-Time, Represented Office Support Specialist vacancy within the Department of Recreation and Parks.

This is advanced level office support work requiring special skills and knowledge in a specific program area. Personal contacts are with county managers, employees, the general public, other municipal or private sector agencies for the purpose of receiving and exchanging information, explaining procedures to facilitate a process, provide a service, or resolve operating problems.

NATURE AND VARIETY OF WORK

Work involves serving as the primary office support employee for an organizational unit, with responsibility for coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, public safety, etc.

Employees in this class carry out varied and extensive office support services. The employee plans and carries out tasks independently, determining the sequence of work, obtaining necessary data or information, and selecting appropriate methods and procedures to accomplish work. Problems encountered in carrying out assignments are resolved in accordance with office policies and accepted practices. Guidelines consist of County Code and/or legislation, administrative procedures, and written or verbal instructions from the supervisor. The employee must exercise independent judgment in locating, selecting, and applying the appropriate law, rule, regulation, or procedures to a specific situation. The work consists of a variety of administrative processes and methods, including the use of office automation systems and computer applications to produce correspondence, reports, and other documents in a variety of formats. The work products support and affect the accuracy, reliability, and timeliness of office programs, services, and functions. The work consists of operating a computer keyboard or video display terminal.

Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Uses personal computer and other office automation equipment and appropriate software applications to develop, utilize and maintain databases and prepare reports and correspondence.

Monitors and records expenditures of accounts, grants, budgets, and petty cash according to office procedures and generally accepted accounting standards.

Monitors and may in some cases control usage of budget allotments, equipment, supplies, and capital assets in support of program objectives.

Maintain fiscal records, checks computations, verifies transactions, reconciles receipts with control records, and reconciles financial statements.

Maintains files for accounts payable and payroll records for large-size organization.

Processes child support warrants and summons.

Provides office support for court ordered community service program.

Maintains inmate commitment status, and verifies release of inmates.

Updates utility connection files for water and sewer connections.

Maintains inventory and issues police uniforms and equipment.

Processes invoices, prepares reports for CIP.

Receives permit applications, processes permits, calculates costs and prepares receipts.

Resolves discrepancies in purchasing and receiving orders, processes invoices and assists in preparing service contracts.

Updates and maintains water and sewer consumption and meter inventories; prepares reports for utility allocation approval of pending building permits.

Reviews and tracks utility and public works agreements through completion.

Records and processes all park revenue, coordinates planning events for the park.

Operates and maintains meter reading system, answers questions from employees on health benefits, deferred compensation.

Processes redemptions and approves application for business licenses, and updates bankruptcy claim forms for property taxes owed.

Prepares bills and accounts for all corporate and personal property tax bills.

Processes and bills all large commercial accounts for water bills.

Maintains and operates the real estate property tax overpayment and refund file.

Ensures that utility bills mailed to customers are accurate and complete.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of modern office practices, procedures, and equipment.

Thorough knowledge of business English, spelling, and arithmetic.

Thorough knowledge of departmental rules, regulations, procedures, and functions.

Considerable knowledge of office record keeping and reporting.

Ability to use a personal computer and software applications.

Ability to plan, organize and supervise the work of employees performing a variety of clerical functions.

Ability to develop effective office work procedures.

Ability to understand and follow complex oral or written instructions.

Ability to prepare operating and statistical tabulations and reports.

Ability to establish and maintain effective working relationships with employees and other county departments.

Ability to deal effectively and courteously with the public.

Ability to communicate effectively both orally and in writing.

Minimum Qualifications

EDUCATION: Graduation from high school

EXPERIENCE: Four (4) or more years experience in progressively responsible office support work.

NOTE: Longevity pay is available based on years of service.

Supplemental Qualifications

Preference will be given to applicants with the following:

1.Intermediate skills in Microsoft Office and/or Google Suite

2.Experience in financial reconciliation and cash register procedures

3.Experience providing excellent customer service through telephone and face-to-face interaction in an office setting

• Medical/Health Insurance Plans

• Open Access Aetna Select HMO-EPO

• Aetna Open Choice PPO

Dental Insurance

• CIGNA Dental PPO (Buy-Up)

• CIGNA Dental PPO (CORE)

• CIGNA Dental HMO (DHMO)

Vision Insurance

• EyeMed

Employee Life Insurance

• Term insurance of $20,000 for employees at no cost.

• Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

• Twelve days provided per calendar year, thirteen in general election year

Annual Leave

• Less than 5 years

• 13 days

• 5 years to less than 10 years

• 15 days

• 10 years to less than 20 years

• 20 days

20 years or more

• 26 days

• Some positions will receive additional paid annual leave in lieu of holidays and personal leave.

Disability Leave

• Accrual at a rate of 15 days a year

Personal Leave Day, five per calendar year

Leave Sharing

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

• Dependent Care Reimbursement

• Health Care Reimbursement

Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction

• Universal Life Insurance with Long Term Care Rider

• United Legal Benefits
  01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes

• No

02

Please select the highest level of education you have successfully completed:

• High School / GED / Vocational

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• Doctorate Degree

03

Do you possess four (4) or more years experience in progressively responsible office support work?

• Yes

• No

04

In the box below, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

05

Preference 1. Do you possess intermediate skills in Microsoft Office and/or Google Suite?

• Yes

• No

06

In the box below, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

07

Preference 2. Do you possess experience in financial reconciliation and cash register procedures?

• Yes

• No

08

In the box below, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

09

Preference 3. Do you possess experience providing excellent customer service through telephone and face-to-face interaction in an office setting?

• Yes

• No

10

In the box below, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

11

Did a current County employee refer you? If yes, indicate their name, Department, and badge/id number. If you weren't referred by an employee, indicate N/A.

Required Question