Office Support Specialist (Represented)

Office Support Specialist (Represented)

Salary

$40,934.00 - $66,269.00 Annually

Location

Anne Arundel County, MD

Job Type

Full-Time Permanent

Job Number

07825

Department

Police

Opening Date

09/25/2024

Closing Date

10/14/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Position Description

The Anne Arundel County Police Department is committed to the pursuit of excellence. We uphold the public trust by being honest and maintaining the highest standards of ethical and moral character.

This posting will be used to fill a Full-time, Permanent, Represented Office Support Specialist position within the Central Records Section of the Anne Arundel County Police Department.

It is advanced level office support work requiring special skills and knowledge in a specific program area. Personal contacts are with county managers, employees, the general public, other municipal or private sector agencies for the purpose of receiving and exchanging information, explaining procedures to facilitate a process, provide a service, or resolve operating problems.

NATURE AND VARIETY OF WORK

Work involves serving as the primary office support employee for an organizational unit, with responsibility for coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, public safety, etc.

Work involves serving as the primary office support employee for a variety of organizational units. Includes coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, public safety. Work also entails a variety of administrative processes and methods, including the use of office automation systems and computer applications to produce correspondence, reports, and other documents in a variety of formats. Work products support and affect the accuracy, reliability, and timeliness of office programs, services, and functions The work consists of operating a computer keyboard or video display terminal.

Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Uses personal computer and other office automation equipment and appropriate software applications to develop, utilize, and maintain databases and prepare reports and correspondence.

Monitors and records expenditures of accounts, grants, budgets, and petty cash according to office procedures and generally accepted accounting standards.

Monitors and may in some cases control usage of budget allotments, equipment, supplies, and capital assets in support of program objectives.

Maintain fiscal records, checks computations, verifies transactions, reconciles receipts with control records, and reconciles financial statements.

Maintains files for accounts payable and payroll records for large-size organizations.

Processes child support warrants and summons.

Provides office support for court-ordered community service program.

Maintains inmate commitment status, and verifies release of inmates.

Updates utility connection files for water and sewer connections.

Maintains inventory and issues police uniforms and equipment.

Processes invoices and prepares reports for CIP.

Receives permit applications, processes permits, calculates costs, and prepares receipts.

Resolves discrepancies in purchasing and receiving orders, processes invoices, and assists in preparing service contracts.

Updates and maintains water and sewer consumption and meter inventories; prepares reports for utility allocation approval of pending building permits.

Reviews and tracks utility and public works agreements through completion.

Records and processes all park revenue and coordinates planning events for the park.

Operates and maintains meter reading system, answers questions from employees on health benefits, deferred compensation.

Processes redemptions and approves application for business licenses, and updates bankruptcy claim forms for property taxes owed.

Prepares bills and accounts for all corporate and personal property tax bills.

Processes and bills all large commercial accounts for water bills.

Maintains and operates the real estate property tax overpayment and refund file.

Ensures that utility bills mailed to customers are accurate and complete.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of modern office practices, procedures, and equipment.

Thorough knowledge of business English, spelling, and arithmetic.

Thorough knowledge of departmental rules, regulations, procedures, and functions.

Considerable knowledge of office record keeping and reporting.

Ability and proficiency in the use of PCs, Microsoft Office and related software, County databases, office automation systems and computer applications to produce correspondence, reports, and other documents in a variety of formats.

Ability to plan, organize, and supervise the work of employees performing a variety of clerical functions.

Ability to develop effective office work procedures.

Ability to understand and follow complex oral or written instructions.

Ability to prepare operating and statistical tabulations and reports.

Ability to conduct research, analyze, and determine the appropriate approach to complex situations.

Ability to establish and maintain effective working relationships with employees and other county departments.

Ability to deal effectively and courteously with the public.

Ability to communicate effectively both verbally and in writing.

Minimum Qualifications

Graduation from high school; and four (4) or more years of experience in progressively responsible office support work.

NOTES:

The selection process includes a comprehensive background investigation.

Longevity pay is available based on years of service.

Supplemental Qualifications

Preference will be given to applicants with the following:

1. Excellent organization and customer service skills.

2. Working knowledge of the Maryland Public Information Act (PIA) and/or Freedom of Information Act (FOIA).

3. Experience working with a police field reporting and/or records management system.

• Medical/Health Insurance Plans

• Open Access Aetna Select HMO-EPO

• Aetna Open Choice PPO

Dental Insurance

• CIGNA Dental PPO (Buy-Up)

• CIGNA Dental PPO (CORE)

• CIGNA Dental HMO (DHMO)

Vision Insurance

• EyeMed

Employee Life Insurance

• Term insurance of $20,000 for employees at no cost.

• Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

• Twelve days provided per calendar year, thirteen in general election year

Annual Leave

• Less than 5 years

• 13 days

• 5 years to less than 10 years

• 15 days

• 10 years to less than 20 years

• 20 days

20 years or more

• 26 days

• Some positions will receive additional paid annual leave in lieu of holidays and personal leave.

Disability Leave

• Accrual at a rate of 15 days a year

Personal Leave Day, five per calendar year

Leave Sharing

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

• Dependent Care Reimbursement

• Health Care Reimbursement

Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction

• Universal Life Insurance with Long Term Care Rider

• United Legal Benefits
  01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. Your response and lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes

• No

02

Did you graduate from high school or obtain a GED?

• Yes

• No

03

Do you have four (4) or more years of experience in progressively responsible office support work?

• Yes

• No

04

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.

05

Do you have excellent organization and customer service skills?

• Yes

• No

06

Do you have working knowledge of the Maryland Public Information Act (PIA) and/or Freedom of Information Act (FOIA)?

• Yes

• No

07

Please explain how you gained this experience:

08

Do you have experience working with a police field reporting and/or records management system?

• Yes

• No

09

Please explain how you gained this experience:

10

Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.

Required Question