Office Support Specialist (Represented)

Office Support Specialist (Represented)

Salary

$39,749.00 - $63,398.00 Annually

Location

Glen Burnie, MD

Job Type

Full-Time Permanent

Job Number

07647

Department

Office of Emergency Management

Opening Date

06/12/2024

Closing Date

7/1/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Position Description

This position announcement will be used to fill a full-time, permanent Office Support Specialist vacancy in the Office of Emergency Management with Anne Arundel County.

This is advanced level office support work requiring special skills and knowledge in a specific program area. Personal contacts are with county managers, employees, the general public, other municipal or private sector agencies for the purpose of receiving and exchanging information, explaining procedures to facilitate a process, provide a service, or resolve operating problems.

NATURE AND VARIETY OF WORK

Work involves serving as the primary office support employee for an organizational unit, with responsibility for coordinating varied and extensive office support work for a designated area or function such as finance, procurement, facilities management, planning, recreation, public safety, etc.

The employee plans and carries out tasks independently, determining the sequence of work, obtaining necessary data or information, and selecting appropriate methods and procedures to accomplish work. Problems encountered in carrying out assignments are resolved in accordance with office policies and accepted practices. Guidelines consist of County Code and/or legislation, administrative procedures, and written or verbal instructions from the supervisor. The employee must exercise independent judgment in locating, selecting, and applying the appropriate law, rule, regulation, or procedures to a specific situation. The work consists of a variety of administrative processes and methods, including the use of office automation systems and computer applications to produce correspondence, reports, and other documents in a variety of formats. The work products support and affect the accuracy, reliability, and timeliness of office programs, services, and functions. The work consists of operating a computer keyboard or video display terminal.

Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Uses personal computer and other office automation equipment and appropriate software applications to develop, utilize and maintain databases and prepare reports and correspondence.

Monitors and records expenditures of accounts, according to office procedures and generally accepted accounting standards.

Monitors and may in some cases control usage of equipment, supplies, and capital assets in support of program objectives.

Maintain fiscal records, checks computations, verifies transactions, reconciles receipts with control records, and reconciles financial statements.

Maintains files for accounts payable small-organization.

Maintains office inventory and equipment. Develops schedule for recurring procurements to maintain inventory supplies.

Processes invoices, and prepares reports.

Resolves discrepancies in purchasing and receiving orders, processes invoices and assists in preparing service contracts.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of modern office practices, procedures, and equipment.

Thorough knowledge of business English, spelling, and arithmetic.

Thorough knowledge of departmental rules, regulations, procedures, and functions.

Considerable knowledge of office record keeping and reporting.

Ability to use a personal computer and software applications.

Ability to develop effective office work procedures.

Ability to understand and follow complex oral or written instructions.

Ability to establish and maintain effective working relationships with employees and other county departments.

Ability to deal effectively and courteously with the public.

Ability to communicate effectively both orally and in writing.

Minimum Qualifications

Graduation from high school; and four (4) or more years of experience in progressively responsible office support work.

NOTE: Longevity pay is available based on years of service.

Supplemental Qualifications

Preference will be given to candidates who possess the following:

Experience beyond a beginner level with Microsoft Access, Excel, Word and PowerPoint

Excellent customer service skills

National Incident Management Certification 100, 200, and 700 or the ability to obtain within six (6) months of employment

Ability to report to work during unusual hours when the emergency operations center is activated, and remain at the emergency operations center for several days when required

Work experience in a government environment

• Medical/Health Insurance Plans

• Open Access Aetna Select HMO-EPO

• Aetna Open Choice PPO

Dental Insurance

• CIGNA Dental PPO (Buy-Up)

• CIGNA Dental PPO (CORE)

• CIGNA Dental HMO (DHMO)

Vision Insurance

• EyeMed

Employee Life Insurance

• Term insurance of $20,000 for employees at no cost.

• Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

• Twelve days provided per calendar year, thirteen in general election year

Annual Leave

• Less than 5 years

• 13 days

• 5 years to less than 10 years

• 15 days

• 10 years to less than 20 years

• 20 days

20 years or more

• 26 days

• Some positions will receive additional paid annual leave in lieu of holidays and personal leave.

Disability Leave

• Accrual at a rate of 15 days a year

Personal Leave Day, five per calendar year

Leave Sharing

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

• Dependent Care Reimbursement

• Health Care Reimbursement

Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction

• Universal Life Insurance with Long Term Care Rider

• United Legal Benefits
  01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes

• No

02

Did you graduate from High School or do you have a GED?

• Yes

• No

03

If you answered "Yes" to the previous question, please enter the School Name, Start Date, and End Date. Please be sure this information is also listed in the "Education" section of your application. If you answered "No" to the previous question, please enter "N/A."

04

Do you possess four (4) or more years of experience in progressively responsible office support work?

• Yes

• No

05

If you answered "Yes" to the previous question, please explain your experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."

06

Please indicate below your level of experience with Microsoft Access.

• Beginner

• Intermediate

• Advanced

• No Experience

07

Please indicate below your experience with Microsoft Excel.

• Beginner

• Intermediate

• Advanced

• No Experience

08

Please indicate below your level of experience with Microsoft Word.

• Beginner

• Intermediate

• Advanced

• No Experience

09

Please indicate below your level of experience with Microsoft PowerPoint.

• Beginner

• Intermediate

• Advanced

• No Experience

10

Do you possess excellent customer service skills?

• Yes

• No

11

If you answered "Yes" to the previous question, please explain your experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."

12

Are you able to report to work during unusual hours when emergency operations center is activated, and remain at the emergency operations center for several days when required?

• Yes

• No

13

Do you possess National Incident Management Certification 100, 200, and/or 700?

• Yes

• No

14

If you answered "Yes" to the previous question, please enter which certifications you possess and when they was obtained. If you answered "No" to the previous question, please enter "N/A."

15

If you do not possess any of the previously mentioned certifications, do you possess the ability to obtain these certifications within six (6) months of employment?

• Yes

• No

16

Do you possess work experience in a government environment?

• Yes

• No

17

If you answered "Yes" to the previous question, please explain your experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."

18

Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.

Required Question