Office Support Specialist 2 - Water Services

Position Description

TheOffice Support Specialist 2position oversees, coordinates, and participates in administrative, clerical, and record-keeping activities within Metro Water Services (MWS). Current vacancies are in System Services and the Operations Division. The primary functions of the position will be data entry and report preparation utilizing various software programs. Other duties may include payroll, sorting mail, processing purchase requisitions, and other similar administrative activities. Additional positions may be filled from this recruitment.

Employees at Metro Water Services (MWS) work around the clock to supply, treat, manage, and protect our water resources in a sustainable manner for the benefit of all who live, work, and play in our community. Our dedicated, diverse workforce provides high-quality drinking water and the best in wastewater treatment, stormwater management, and waste collection services for our customers in the Nashville-Davidson County area. Our employees work together to service more than 210,000 water and 216,000 sewer accounts, along with over 150,000 curbside waste collection customers. We are looking for highly engaged individuals to join our team.

Typical Duties

System Services

• Creates and closes work orders in Infor/Hansen/ City Works software system.

• Performs quality assurance/quality control (QA/QC) for data entry of work orders and service requests using a variety of software programs.

• Processes service requests for flow tests, new infrastructure acceptance, etc.

• Runs weekly and monthly reports in Infor/Hansen/City Works.

• Serves as backup for payroll, work order costing, and other data entry activities.

• May sort and distribute mail.

Operations

• Creates and closes Work Orders and Service Requests in Infor/Hansen/City Works software systems.

• Tracks and records facility payroll.

• Creates and distributes reports for the Operations management team.

• Receives and records requests for conference room meeting scheduling.

• Answers facility phone as needed.

• Books travel arrangements as needed.

• Takes minutes during meetings as needed.

• Scans and indexes documents in the Document Manager software system.

• Maintains accurate facility and personnel records.

• Provides other clerical and administrative duties as required.

• Processes and prepares invoices for approval (R-12).

• Serves as the face of the facility by greeting visitors, receiving packages, and directing personnel during conference room events.

Minimum Qualifications

High School Diploma plus five (5) years of increasingly responsible clerical/administrative experience.

Additional education may be considered in lieu of experience.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience with data entry in enterprise-wide systems

• Experience in processing service requests and work orders

• Bilingual

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.