Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Office Support Representative

Expired Job

Great American Insurance Group Richfield , OH 44286

Posted 5 months ago

Overview

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes.

Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Responsibilities

  • Performs a variety of moderately complex clerical support duties within a functional group or team. Tasks may include one or more of the following:

  • Filing: Maintains classified or indexed records arranged in an established system.

    Inserts, removes and notes disposition of materials. May search and investigate information contained in files. May insert additional data, prepare routine reports, and provide written information on request.

  • Clerk: Performs functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail.

    Maintains records, forms, verifies information and resolves moderately complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and / or screen incoming calls.

  • Printing: Completes assignments of moderate technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items.

    Performs necessary equipment set-up and preparatory work. Operates bindery equipment such as folder, cutter, perforator, punches, collator, drill, stapler, padder, etc.

  • Document Assembly: Assembles, packages and / or distributes moderately complex policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.). Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials. Operates basic bindery equipment including perforator, punches and stapler.

  • Imaging-Scanning: Scans routine / less complex documents of all types from customers, performing quality control and assuring legibility of all images.

    Applies automated and / or manual index values at time of scanning. Determines priority of work based on customer service level agreements. Performs routine equipment maintenance.

    As needed, may prepare documents for scanning. May prepare documents for offsite storage.

  • Mailing: Prepares incoming mail for distribution and processes outgoing mail.

    Distributes and collects mail, determines and affixes appropriate postage. Maintains records on postage, registered mail and packages. Operates mailroom equipment including postage machine, sorter, inserter, etc. Maintains knowledge of the rules, regulations and procedures of the various mail and package systems / vendors throughout the nation.

  • Data Entry: Inputs lists, records or other data points into an electronic format.

  • Supply: Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.). Maintains established inventory levels by checking shelves and prepares purchase orders or notifies Supervisor at established reorder points. Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity).

  • Receptionist: Greets and directs vendors, customers and other visitors and may arrange for escorts. Answers, routes and screens incoming calls.

  • Business Phones: Builds organization knowledge and learns to answer organization-wide toll-free and direct phone lines.

    Verifies and explores caller's need to "warm" transfer to appropriate department. Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee. Accesses various business-related computer systems to assist in getting callers to the appropriate party. May monitor email boxes for response or forward.

  • Word Processing: Prepares standard documents from various sources of written or dictated input which may include page layouts and charts. Enters corrections, revisions and proofreads output for accuracy and completeness.

  • Complies with appropriate company and / or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).

  • Maintains familiarity with department operations, policies and procedures, as well as the business and organization.

  • Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent

Experience: 2 to 4 years related experience. Experience in the insurance industry preferred. Certification in area of expertise may be required.



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technology Services Support Specialist

Ricoh Americas Corporation

Posted 2 days ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 POSITION PROFILE This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also include new business and other various support functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES * Technical * Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise. * Performs full range of product repair, customer training, equipment and work flow observation, and engages in problem solving sharing solutions to improve methods. * Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. * Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. * Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments and potential issues relevant to assigned roles and responsibilities. * Customer Services * Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. * Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs. * Manage Workload * Responsible for managing own time and schedule and assists in support of solutions time/schedule. * Effectively executes all required workload management and call handling procedures, using current field call management requirements. * Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. * Administrative * Complies with all company policies and completes administrative tasks in an accurate and timely manner. * Performs administrative duties as assigned including maintaining required logs, processes and reports. * Completes all required administrative tasks in an accurate and timely manner. * Accounts for all time and activity by recording information through the proper tracking system. * Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. * Results * Achieves expected productivity levels associated with assigned workload and level of experience. * Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc.) and bills accordingly. * Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) * Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. * 2 year technology degree, equivalent certification or equivalent technical work experience is required. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. * Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. * Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Ricoh Americas Corporation Richfield OH

Office Support Representative

Expired Job

Great American Insurance Group