Office Support Person IV - Office Of Public Health

Provide general office support duties for the office. Primary responsibilities will be supporting the five operational services (Environmental Field Services, Water Quality Management, Clinical Services, Health Promotion and Communicable Disease Control) and Health and Human Services (HHS) as needed. Will be required to work as part of the Office Support team to accomplish the goals of the department's support functions. The position must exemplify the core values and mission of OPH, always exercising utmost discretion and tact in client/staff interactions.

This is considered an Essential Position within OPH. Essential employees are obligated to report to work as scheduled or remain at work during emergencies. Essential employees carry out essential job functions or assigned emergency duties which may involve assignments within the Department Operations Center, Emergency Operations Center, deployment to a field location to participate in public health activities, or other duties as required during periods of emergency. If received, emergency assignments may be performed under adverse conditions and continues for periods ranging from a few hours to several weeks, months, etc.

• Coordinate and schedule divisional initiatives, training, etc.;

• Provide administrative support in OPH locations when a need is determined, including the public health centers;

• Call client/customers to confirm appointments, answer application questions;

• Respond to constituent calls and questions, provide education/information about public health and related concerns;

• Triage calls in the various offices within OPH; retrieve overnight messages and disseminate appropriately;

• Cross-train within all operations, including communicable disease and immunization clinics;

• Maintain appropriate inventory levels;

• Communicate regularly with satellite offices and aid within those offices when needed;

• Greet clients/customers at designated HHS reception;

• Ability to work as late as 8 PM one to two days per week;

• Required to travel throughout the County;

• Perform related tasks, as assigned by supervisors and/or division administrators.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be computer literate with recent work experience using a computer.

• Ability to work in multiple computer systems/applications simultaneously;

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards;

• Good interpersonal, oral, and written communications skills are required;

• Must be accurate, detail-oriented, and well organized;

• Must take and pass clerical skills tests;

• Must project a professional demeanor always;

• Ability to operate a variety of office equipment;

• Minimum of High School Diploma, or equivalency.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear.  The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  The noise level in the work environment is usually moderate.