Office Support, Field Customer Service

Position Description:

What You Will Do

Supporting the field customer service department - including the manager, supervisors and field employees. Utilizing various computer applications, including Microsoft Office Suite, various internal applications. Customer Service skills, and organizational skills.

Provide operations support related to accurate, complete, and timely documentation of capital construction work and ensures accurate, complete, and timely reconciliation and processing of contractor invoices and assists with financial forecasts.

1.Compile, analyze, reconcile, and complete all tasks associated with closing a construction project and processing contractor invoices:

• Job orders and completion reports
• Designed versus constructed projects including as-builts
• Leakage and repair logs
• Service line documentation+ Pipeline data such as compliance records
• Major materials
• Invoices & supporting documentation+ Contractor Daily Progress Reports
• Contract terms & pricing

2.Use JES, Maximo, Oracle, Markview, PowerPlant, ONE Map, Business Intelligence, SharePoint, and Excel (can maintain complex spreadsheets) to enter or verify data and prepare reports including:

• Completion Reports and supporting documentation+ Invoice FERC account coding and supporting documentation+ Debit memos and journal entries for labor and property corrections
• Job-to-job material transfers

3.Communicate effectively with Field Operations, Engineering, GIS, and Property Accounting on quality of documentation and status of pending work.

4.Assist financial forecasting processes by analyzing project statuses and invoice timing.

5.Regular and reliable attendance is required in performance of job.

6.Employee may perform additional responsibilities as assigned.

What You Will Need

Preferred associate degree business administration, other related field, or an equivalent combination of formal education and the following job-related experience

1.Experience reviewing project or construction documentation and contractor invoices.

2.Experience in use and function of office equipment applicable to position including: computers, photocopiers, and applicable software.

3.Experience with policies, procedures, and use of terminology applicable to position.

4.Experience reading and interpreting various types of manuals, forms, publications, maps and reports.

5.Experience interacting, advising and communicating effectively with internal and external customers.

6.Experience composing and preparing correspondence and reports.

7.Read and write fluently in English.

Minimum applicable driver's license.

Mobility to travel in and around office facilities.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.+ Paid Time Off

• 401K that is 100% matched up to 6%.+ Profit Sharing Plan+ Paid Parental Leave

• Basic and Operation Employee Term Life Insurance

• Education Assistance and Tuition Reimbursement

Position Requirements:

#fieldoperations #officeoperations

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

Job ID: 5307

Functional Area: Office Support

Position Type: Full-Time Regular

Relocation Provided: No

Location: Overland Park, KS

Department: FIELD OPER

Internal / External: Internal and External

Experience Required: Less than 1 year