Office Support Associate - Department Of Speech & Hearing Sciences

Office Support Associate - Department of Speech & Hearing Sciences

Speech and Hearing Sciences

The Department of Speech and Hearing Sciences (SHS) seeks a full-time (12-month) Office Support Associate at the Audiology and Speech Language Pathology clinic. This position will be the first point of contact for our patients, providing excellent customer service, managing appointments, and supporting clinic operations. Responsibilities include greeting patients, handling phone calls, scheduling appointments, verifying insurance, processing payments, maintaining patient records, and assisting with administrative tasks.

Major Duties and Responsibilities

Patient Interaction and Support

Welcome patients and visitors with a friendly and professional demeanor.

Ensure a warm and inviting atmosphere in the reception area.

Help patients complete necessary forms and paperwork.

Provide clear instructions and assistance to ensure all required information is obtained.

Appointment and Scheduling Management

Efficiently handle patient check-ins, ensuring all required forms and information are completed.

Manage patient check-outs, scheduling follow-up appointments as needed.

Answer incoming phone calls promptly and professionally.

Schedule and confirm patient appointments, managing the clinic's calendar.

Respond to inquiries about clinic services, policies, and procedures.

Financial Transactions

Collect co-payments and other payments from patients.

Process credit card transactions and provide receipts.

Maintain accurate financial records and reconcile daily transactions.

Patient Information Management

Verify and update patient information and insurance details.

Ensure accuracy in data entry to maintain up-to-date patient records.

Manage electronic and paper medical records, ensuring confidentiality and compliance with HIPAA regulations.

File, scan, and fax documents as needed to maintain organized records.

Communication Coordination

Relay messages between patients and clinicians promptly and accurately.

Ensure effective communication to support patient care and clinic operations.

Other duties as assigned and appropriate for classification.

Administrative and Operational Support

Maintain professional appearance of front desk and waiting area.

Perform administrative tasks such as filing, data entry, and correspondence.

Monitor and maintain inventory of office supplies.

Place orders for supplies as needed to ensure the clinic is well-equipped.

Position Requirements and Qualifications

Required:

• High school diploma or equivalent.

• Any one or combination totaling eighteen (18) months from the categories below:

• College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)

• Associate's Degree (60 semester hours) equals eighteen months (18 months)

• Work experience performing office/clerical activities, including the use of computer systems

Knowledge, Skills, and Abilities

Strong communication skills

Attention to detail

Ability to multitask

Salary and Appointment Information

This is a full-time, non-exempt, Civil Service Office Support Associate position appointed on a twelve (12) month service basis. The expected start date is as soon as possible after the closing date.

We strive to provide a competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The minimum salary for this position is $36,901.80 with the final salary offer determined through a thorough assessment of these elements.

This is an on-Campus position and not eligible for full remote work.

This position works in a clinic environment that is open to the public. Office is very busy with a lot of distractions.

Work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 15, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting.

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment.

For further information about this specific position, please contact AHS HR at ahs-hr@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1025201

Job Category: Administrative Support

Apply at: https://jobs.illinois.edu