Office Support Assistant

The Opportunity:

UCF's Student Success and Well-Being Registrar's Office is currently accepting applications for an Office Support Assistant. This position has primary responsibility for customer service and, as a member of the front desk team, serves to support other record changes and processes.

This is an Auxiliary-funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Supports Registrar's Office front desk assistance operation to include help with official university transcript requests, major and minor change requests, transient student requests, course registration, registration holds, course withdrawal, grade changes and grade forgiveness, name and address updates, residency reclassifications, readmission, student records review, and enrollment certification requests.

• Provides current and prospective students, faculty, staff and the public with University and Registrar's Office policy and procedure information.

• Alerts Assistant University Registrar to student support issues as required.

• Forwards forms to proper Registrar's Office section for processing.

• Monitors and provides assistance and support for PC pods.

• Assists in managing Registrar's Office main email account.

• Serves on cross-functional teams within the Registrar's Office, including the Commencement Team.

Minimum Qualifications:

High School Diploma or equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Skills and Experience:

• Experience in higher education.

• Problem-solving skills and comfortable acting as customer advocate.

• Ability to interpret rules, regulations, policies, and procedures.

• Experience in sound decision-making and problem assessment.

• Ability to plan, organize, and coordinate work assignments.

The most successful candidate may possess the following qualities:

• Resourceful and eager to learn as this position is a generalist provider of registrar's office services.

• Ability to work independently under stringent deadlines and with minimal supervision.

• Ability to communicate effectively verbally and in writing.

• Ability to handle difficult situations and work effectively with individuals from varied backgrounds and experiences.

• Ability to review work for accuracy and quality of content.

• Ability to determine work priorities and ensure proper completion of work.

Special Instructions to the Applicants:

Please note this position is fully on-site at UCF's Main Campus.

This is an Auxiliary-funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-ONSITE

Department

Student Success and Well-Being (SSWB) - Registrar's Office

Work Schedule

Monday through Friday from 8:00 AM to 5:00 PM. Occasional overtime may be required.

Type of Appointment

Regular

Expected Salary

$13.92 to Negotiable

Job Posting End Date

10-04-2024-12-00-AM

Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.