Office Supervisor

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Essential Functions and Job Responsibilities:

• Administers office policies and procedures in a consistent and timely manner including the Front Desk Patient Experience Policy.

• Supervises daily operations at Medical Offices and coordinates the work activities and schedules.

• Assists in hiring of personnel; trains / orients new and existing staff; creates work assignments and schedules.

• Evaluates performance within delegated areas.

• Administers office policies and procedures in a consistent and timely manner.

• Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.

• Identifies, analyzes and resolves work related problems and issues.

• Supervises delegated office billing procedures such as patient registration, encounter processing and reconciliation, and charge entry. Works collaboratively with the Billing Department mangers and staff to ensure timely and accurate bill processing and payment.

• Manages relationships with outside vendors to ensure contract compliance and effective levels of support.

• Works collaboratively and actively communicates with other Office Managers and administrative personnel to ensure maximum organizational efficiency and productivity.

• Responds to patient concerns. Promotes quality patient care and service.

• Serves on organizational committees and attends management meetings as requested.

• Participates in professional development activities.

• Adheres to all Company Compliance Program Policies and Procedures including all regulatory financial and OSHA requirements. Participates in and contributes to help achieve a total compliance program.

• Manages assigned projects as directed. Performs other duties as requested.

Required Qualifications:

• 3+ Years of medical office experience

• High School Diploma required, Associate's degree preferred

• Knowledge of organizational policies, procedures and systems

• Knowledge of medical office procedures

• Knowledge of computer systems and applications

• Ability to identify problems and recommend solutions

• Ability to communicate clearly and effectively

• Strong interpersonal skills necessary to build staff, administrative, physician and community relationships

• Demonstrated excellent customer service skills

• Flexibility in schedule and location as needed to meet organizational needs

Pay Range $57,000 to $65,000

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.