Office Supervisor-Pap Resupply

Essential Duties and Responsibilities

• Oversees the operations of PAP Resupply Department, consisting of referrals, insurance verification and supply orders. Ensures that the activities of the Resupply operations are conducted in a manner that is consistent with overall department protocol, and in compliance with Federal, State, and payer regulations, guidelines, and requirements. Where appropriate, will develop policies and procedures to support intercompany and regulatory requirements

• Evaluate and manage operations with a focus on implementing process changes to maximize patient care, referral satisfaction and cash generation

• Conducts routine staff meetings to review performance, monitor and improve department initiatives

• Expected to determine the optimal staffing structure and process flow in order to maximize the performance of the team

• Develops and refines training materials to ensure that team members are improving and that new team members receive adequate orientation and training

• Manages relationships with resupply software and operations vendors (Ex. resupply software/call center/fulfillment center)

• Stays current on insurance requirements, reimbursement and legislative issues that may affect the performance of the team

• Actively participates in the growth strategy of the business

• Builds customer clientele by making customer satisfaction a top priority

• Effectively directs and implements priorities to achieve sales and service goals

• Responsible and accountable for compliance with Joint Commission standards and requirements

• Report-generating skills are essential for this position to provide progress reports on a regular basis

• Will work collaboratively with other departments, including Viemed Intake, Billing, Collections, Respiratory Therapists and Compliance departments

• Maintains a working knowledge of all health information management issues such as HIPAA and all health regulations

• Performs other miscellaneous job-related duties as assigned.

Qualifications

• 1-3 years Supervisory experience preferred

• 1-3 years DME experience preferred

• Excellent interpersonal skills with immediate team and other internal partners

• Relationship building skills - develop partnerships to drive results

• Problem solving skills, good critical thinking and decision-making skills

• Strong organizational skills with the ability to multi-task in a fast-paced environment

• Strong verbal and written communication skills

• Ability to prioritize and adhere to strict deadlines

Access to Protected Health Information (PHI)

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Working Conditions

• This position will work in an office environment.