The MedStar National Rehabilitation Hospital (NRH) Rehabilitation Network (MNRN) has a structured administrative mentorship program to ensure that all administrative team members perform at the highest level possible in their role and build positive relationships with clinical team members, as well as physicians and their administrative staff. The Administrative Mentorship program provides an administrative career ladder, and rewards our most talented administrative team members. All new team members will be assigned to an Administrative Mentor during their 90-day probationary period. After successful completion of the introductory period, eligible team members can choose to apply to be mentored in their chosen Career Development Track.
High School Diploma required; Associates/Bachelors Degree preferred
Minimum of one year of experience with managing and coordinating administrative staff
Knowledge, Skills & Abilities
Able to work in a team environment; organized, timely, detail-oriented, pleasant and friendly attitude; superior customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds; problem-solving skills to research and resolve discrepancies, denials, appeals, collections; takes initiative in following through with all office procedures and policies; effective communication abilities for phone contacts with insurance payers to resolve issues; must be able to utilize computer systems, software, fax machine and copier.
Primary Duties and Responsibilities
Assists with patient registration in registration systems, and assists with patient scheduling and scanning of patient care administrative documents in electronic medical record (EMR) systems.
Performs insurance verification and coordinates services/authorizations for patients.
Collects patient co-payments and performs daily cash receipt responsibilities.
Provides administrative operations management at designated site(s).
Understands and is responsible for patient access, customer service and revenue cycle management at designated site(s).
Demonstrates teamwork, while encouraging open and direct communication with others in a positive manner.
Directs, guides, and mentors Office Assistants to carry out tasks created by administrative leadership and clinical leadership, if applicable.
Runs daily and weekly WebPT administrative reports for clinic; manages 'At a Glance Alerts' and reports in EMR system.
Demonstrates the ability to successfully train and oversee team members.
Contributes to the development and achievement of established department goals and objectives.
Takes initiative in pursuing and directing continuing education for professional growth and competency for self and organization.
Promotes excellent customer experience and great access to care through flexibility and adaptability. Participates in team removal of barriers to access, understands CSI measurement data of the sites and actively engages in the Access NRH initiatives.
Collaborates with and under the direction of the Directors, assists with daily operational issues. This may include but not limited to assisting with the coordination of patient scheduling, working with team members to meet productivity expectations and service demands, and assists with ongoing feedback to team members regarding observed performance and talents to facilitate goal achievement.
Works collaboratively with the Clinic Director and/or Regional Director, Regional Office Manger, and Office Supervisor/Coordinator to develop policies and procedures to assure service quality and participates in development and implementation of goals and objectives for the program area and clinic. Assists with the initiative in developing and maintaining referrals. Includes active involvement in the development and implementation of marketing plans.
Helps to generate ideas for continuing education, and assists in the development of courses based on their specialty.
Develops, educates, and monitors Mentees to assist in the education and training of team members within assigned specialty area.
Implements a Plan of Action with assigned Mentees and provides ongoing feedback and guidance to the Mentees. Holds Mentees accountable to complete the action plan in a timely manner.
Assists in teaching the Mentees and other team members through monthly check-ins via face-to-face, email or phone calls, in-services, etc.
Represents the Network on various committees to include the High Reliability Organization (HRO) committee.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.