Office Specialist, Principal - Scheduling - (Internal Hennepin County Applicants Only)

Description

The Long-Term Services & Support (LTSS) area of Health & Human Services is seeking a Principal Office Specialist. This position will collaborate with one other Principal Office Specialist team lead in working with the scheduling team to successfully provide phone calls to individuals, in compliance with established program policies and protocols for the LTSS Initial Assessment (IA) service area.

Location and hours:

This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday from 8 a.m. to 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.

About the position type:

This is a full-time, benefit earning position. You must be a current regular or probationary employee of Hennepin County to apply for this mobility assignment. Note: Limited duration employees are not eligible.

This position is internally classified as an Office Specialist, Principal.

Click here to view the job classification specification.

In this position, you will:

• Co-lead and support the LTSS IA scheduling area by coordinating, developing, implementing, and overseeing day-to-day phone activities and work processes in collaboration with one other team lead and with guidance from OS supervisors.

• Create and review team meeting agenda; coordinate and lead team meetings.

• Provide onboarding and supplemental training to new and existing staff.

• Assist in the development and implementation of new procedures and workflows for the LTSS IA scheduling job function.

• Act as backup for IA scheduling.

• Manage incoming requests for internal and external customers; explain a variety of requirements, policies, and procedures regarding services; resolve various customer concerns and issues.

• Act as a liaison between schedulers, supervisors, and internal partners.

• Monitor functionality of OS scheduling systems and ensure that daily dedicated/assignable tasks are adequately staffed.

• Create, coordinate, and manage scheduling team calendar

• Compile data, generate reports, and submit weekly stats to IA, FDSS, and OS supervisors.

• Assist as needed on other activities and special projects to meet the needs of the LTSS OS service area.

Need to have:

One of the following:

• Three or more years of office clerical experience.
• 30 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
• A combination of office clerical experience and post high school education, totaling 3 years or more (3 semester credits = 1 month).

Nice to have:

• Experience:

• Using Microsoft Office applications including Excel, PowerPoint, SharePoint, Teams, Visio, and/or Word.

• Using databases and performing data entry where accuracy is essential.

• Working with a team in a lead capacity with emphasis on training and directing the work of others.

• Reviewing and editing process documents.

• Working with computers and knowledge of word processing.

• Working in Long Term Service and Support Service Area.

• Working with SSIS, MMIS, ECF, CARL, and MnCHOICES.

Ability to:

• Communicate with the general public and staff members with tact and discretion.

• Handle multiple problems and assignments simultaneously and to work independently with minimal direction.

• Proofread numbers, correspondence, and other written materials for spelling, grammar, and format accuracy.

• Read, understand, and relay a variety of correspondence, policies, and procedures; read and follow complex instructions.

• Recognize and respect cultural differences and provide culturally appropriate services.

• Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.

• Code and classify information according to guidelines.

• Take initiative in solving problems, use sound judgment when approaching problems; read and follow complex instructions.

• Communicate effectively both verbally and in writing.

About the department:

Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities.

All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience.

Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:

Talent Acquisition Division

Hennepin County Human Resources Department

HR.ServiceCenter@hennepin.us

612-348-7855

hcpromo

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

Are you a current regular or probationary employee of Hennepin County?

Note: Limited duration employees not eligible

• Yes

• No

02

This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Based on business needs of this position, hires must live in or relocate to Minnesota. Are you able and willing to meet these requirements?

• Yes

• No

03

Please select the choice(s) below that best describe your office clerical experience and/or education related to this position. Check all that apply.

• Three or more years of office clerical experience.

• 30 months or more of office clerical experience and completion of the Office Specialist Pathway Training program

• A combination of post high school education and office clerical experience to equal at least three years.

• None of the above

04

List any post high school education. Indicate the school(s) attended, your major area(s) of specialization, number of credits completed, and/or any degree(s) earned. If you do not have post high school education, type "None" in the space provided.

05

How many years of full-time office clerical experience do you have?

• I do not have this experience

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 3 years

• 3 years or more

06

Describe your office clerical experience, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.

07

Do you have experience with any of the following Microsoft Office applications? ( check all that apply)

• Excel

• PowerPoint

• SharePoint

• Teams

• Visio

• Word

• None of the above

08

Describe your experience with Microsoft Office applications, Word, SharePoint, Teams, PowerPoint, Excel, and Visio, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.

09

Do you have experience using databases and performing data entry where accuracy is essential?

• Yes

• No

10

Describe your experience using databases and performing data entry where accuracy is essential, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.

11

Do you have experience working with a team in a lead capacity with emphasis on training and directing the work of others?

• Yes

• No

12

Describe your experience working with a team in a lead capacity with emphasis on training and directing the work of others, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.

13

Do you have experience reviewing and editing process documents?

14

Describe your experience reviewing and editing process documents, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

15

If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran, and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?

• Yes

• No

16

Your response to this question will help us evaluate the effectiveness of our recruiting sources and methods. Please choose the one source that best describes how you first learned about this promotional job opening. Please review all possible choices before making your selection.

• Department email

• Department lateral/transfer process

• Department/unit bulletin board

• Employee Career Center (ECC)

• Employee Resource Group (ERG)

• HC Connect

• Human Resources of Hennepin County

• Hennepin County co-worker

• Hennepin County job notification emails

• Supervisor/manager

• www.hennepin.jobs or www.governmentjobs.com

• Other

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs