Office Specialist III

Description

The Department of Community Corrections and Rehabilitation (DOCCR) is seeking an Office Specialist III to work within the Juvenile Probation Services Division. This position will primarily provide support to probation officers at the North Minneapolis office location.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

Hennepin County employees in the Office Specialist III job classification are encouraged to apply to be considered for lateral transfer.

Location and hours:

This position is hybrid and will be performed both on-site at the at the Juvenile Justice Center, 590 Park Avenue in Minneapolis, MN and remote as job duties require. Work hours will be Monday through Friday between 8 a.m. to 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:

This is a full-time, benefit earning position.

This position is internally classified as an Office Specialist III.

Click here to view the job classification specification.

In this position, you will:

• Provide customer service both in person and by telephone, to clients, attorneys, court personnel, probation staff, and community members.

• Provide front desk coverage.

• Be responsible for the physical office space and request repairs as needed.

• Input, retrieve, interpret, and modify information stored in computerized systems including CSTS (Court Services Tracking System), MNCIS, MGA and other systems as needed.

• Perform CSTS case assignment, including opening and closing cases.

• Support court calendars.

• Manage, sort, process, and distribute mail and facsimiles via RightFax.

• Assist and support Juvenile Probation personnel.

• Manage and interpret court orders.

• Complete e-filing, uploading of documents, and review and edit reports.

Need to have:

• One of the following:

• Two years or more of full-time office clerical experience.

• Completion of two years or more of post-high school education.

• 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.

• One year or more of office clerical experience and completion of the Human Services Pathway Training program.

Nice to have:

• Excellent customer service skills.

• Experience using CSTS.

• Team oriented approach to completing work and daily tasks.

• Personal organization and time management skills.

• A strong work ethic, with the ability to maintain professional boundaries.

• Ability to:

• Conduct oneself professionally and handle sensitive/difficult issues in a tactful manner, particularly issues of a confidential nature.

• Establish and maintain rapport with the public and staff, and to work collaboratively in a team environment.

• Effectively interact with individuals from socially, economically, and culturally diverse backgrounds.

• Express ideas clearly in written and verbal communications.

• Work with minimal supervision and demonstrate independent judgment, discretion, and personal initiative.

• Interpret orders of the court.

• Be flexible and multi-task while recognizing priorities and meeting established deadlines.

About the department:

The Department of Community Corrections and Rehabilitation works to enhance community safety, promote community restoration, and reduce the risk of re-offense. Department staff and volunteers serve Hennepin County at more than 20 service locations ranging from correctional facilities to probation reporting offices and occupational training centers, delivering sustainable correctional services to more than 26,000 adult and juvenile clients. It is the largest community corrections organization in Minnesota. Learn more at www.hennepin.us/corrections.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Invitations to interview will be based upon an assessment of education and experience.

Final candidates may be required to complete a background check.

If you have any questions, please contact:

Talent Acquisition Division

Hennepin County Human Resources Department

HR.ServiceCenter@hennepin.us

612-348-7855

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

Which of the following best describes your employment status?

• I am a current regular or probationary Office Specialist III employee at Hennepin County applying for a lateral transfer

• I am not a Hennepin County employee

• None of the above

02

This position is hybrid and will be performed both on-site at the at the Juvenile Justice Center located at 590 Park Avenue, Minneapolis, MN and remote as job duties require. Work hours will be Monday through Friday between 8 a.m. to 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in Minnesota or Wisconsin.

Are you able and willing to meet these requirements?

• Yes

• No

03

Select from the choices below the option that best describes your office clerical experience and/or education. Check all that apply.

• I have two years or more of full-time office clerical experience

• I have two years or more of post-high school education

• I have 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program

• I have one year or more of office clerical experience and completion of the Human Services Pathway Training program

• None of the above

04

Describe your post-high school education, including area(s) or study, school(s) attended, semester credits completed, and degree(s) earned. If you have not completed any post-high school education, type "None" in the space provided.

05

How many full-time equivalent months of office clerical experience do you have?

• I do not have this experience

• Less than 12 months

• 12 months or more, but less than 18 months

• 18 months or more, but less than 24 months

• 24 months or more

06

Describe your office clerical experience, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

07

Describe your experience providing excellent customer service, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

08

Do you have experience using CSTS (Court Services Tracking System)?

• Yes

• No

09

Describe your experience using CSTS (Court Services Tracking System), referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

10

Do you have experience interpreting orders of the court?

• Yes

• No

11

Describe your experience interpreting orders of the court, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

12

Do you have experience interacting with individuals from socially, economically, and culturally diverse backgrounds?

• Yes

• No

13

Describe your experience interacting with individuals from socially, economically, and culturally diverse backgrounds, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

14

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)

• Community or nonprofit organization (counselor, job board, etc.)

• Hennepin County employee or recruiter

• Hennepin County job notification emails

• Indeed.com

• Job fair or networking event

• LinkedIn

• Print advertisement (flyer, postcard, billboard, transit ad, etc.)

• Professional association (job board or email)

• Social media (Twitter, Facebook, Glassdoor, etc.)

• www.hennepin.jobs

• Other

15

For the recruitment source selected above, please provide the specific name of the person, website or media source.

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs