Hennepin County Minneapolis , MN 55415
The Department of Community Corrections and Rehabilitation (DOCCR) is seeking to fill an Office Specialist III position in the Admissions and Records unit of the Adult Corrections Facility (ACF).
The Adult Corrections Facility (ACF), located in Plymouth, is a confinement center for adult offenders committed by the courts to serve a maximum sentence of one year. The primary work schedule for this position will be Monday through Friday, 3 p.m. to 11 p.m. There is no public transportation to this facility.
The mission of the DOCCR is to promote community safety, community restoration, and reduce the risk of re-offense.
Employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work, competitive pay, real work-life balance, generous benefits and opportunities to grow. We want our employees to succeed--not only at work, but as they move through life and its milestones. Learn more at https://www.hennepin.us/employees.
Your future. Made here.
The primary duties and responsibilities of this position include:
Answer a multi-line phone system, direct calls, take messages, and place calls to obtain further information.
Provide customer service to the public and potentially difficult clientele while maintaining confidentiality and recognizing potentially problematic situations.
Communicate with staff, residents, and the general public and respond to inquiries.
Verify conditions of sentences imposed by the courts.
Enter information and retrieve data using computerized systems; maintain accurate, complete, and comprehensive records.
File, photocopy, and assemble office documents.
Prepare outgoing mail, sort and distribute incoming mail, and assist in ordering office supplies and maintaining office equipment.
Recognize and respect cultural differences and provide culturally appropriate services.
Best Qualified Candidates will have:
One of the following:
Two or more years of full-time office clerical experience.
Two or more years of related post-high school education.
18 months or more of office clerical experience and completion of the Career Connections Office Specialist Pathway Training program.
One year or more of office clerical experience and completion of the Career Connections Public Sector Office Administration, Human Services, Health Advocate, or Healthcare Clerical Pathway Training program.
An approved combination of office clerical experience and post-high school education that equals two or more years.
Providing customer service by answering a variety of questions from customers in person, by email, and/or by phone including the use of multi-line phone systems.
Working with computers and using Microsoft Word, Excel, and Outlook.
Searching for and updating information in electronic databases; perform data entry from paper documents and forms into a computer system.
Handle multiple complex tasks simultaneously by setting priorities and meeting deadlines.
Function well in unpredictable and challenging situations calling for sensitivity, flexibility, resourcefulness, and independent judgment.
Work effectively with an increasingly diverse client population.
Invitations to interview will be based on an assessment of education and experience. Job offer will be contingent on passing an employment history/reference check, criminal background check including fingerprinting prior to employment.
Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community.