Office Specialist III

Hennepin County Minneapolis , MN 55415

Posted Yesterday

Description

The Department of Community Corrections and Rehabilitation (DOCCR) is looking for a limited duration (temporary) non-benefit earning Office Specialist III to work in the County Home School (CHS). The primary work schedule for this position will be every Saturday from 8 a.m. to 2:30 p.m. and Sunday from 8 a.m. to 12:30 p.m. The CHS is located at 14300 County Road 62 in Minnetonka. There is no public transportation to this location.

The CHS is a state-licensed residential treatment center for juveniles ages 13 to 18, who have been committed by the court. The CHS provides a safe, secure, and healthy environment on a 167 acre site in Minnetonka, just 10 miles west of Minneapolis. The campus includes residential cottages, a school with a gymnasium, an administration and services building, and recreational areas. Residents are committed by the Juvenile Court to one of the following programs: Short Term Adolescent Male Treatment Programs (STAMP 90-120 days), (STAMP Plus 4-6 months), Adolescent Female Treatment Program (Focus), or Adolescent Family Sex Offender Health Services Program (AFSHS).

The mission of the DOCCR is to promote community safety, community restoration, and reduce the risk of re-offense.

Employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work, competitive pay, real work-life balance, generous benefits and opportunities to grow. We want our employees to succeed--not only at work, but as they move through life and its milestones. Learn more at https://www.hennepin.us/employees.

Your future. Made here.

The primary duties and responsibilities of this position include:

  • Greet and direct internal and external customers both at the front gate and front desk; register and screen visitors using MAIn database.

  • Answer and respond to radio transmissions; monitor the security cameras campus wide; monitor all security equipment and dispatch assistance via overhead paging system and base station radio.

  • Distribute and account for all institutional security keys, security vehicles, 2-way radios, and hardware.

  • Monitor resident movement within the facility, to medical appointments, and transportation into the community.

  • Assist in coordinating escape and search plans.

  • Take reservations for meeting and conference rooms, security vehicles, playing fields, gym, etc.

  • Create, utilize, and maintain a variety of databases and spreadsheets for reference; edit and update client files using MAIn, Microsoft Word, and Excel.

  • Answer multi-line switchboard, direct calls, answer questions, and provide information regarding services.

  • Provide clerical support for clients, program staff, and the shift supervisor.

  • Prepare outgoing mail, sort and distribute incoming mail, and assist in ordering office supplies and maintaining office equipment.

Best Qualified Candidates must be at least 21 years or older of age and have:

  • One of the following:

  • Two or more years of full-time office clerical experience (or part time experience equal to two years of full-time experience).

  • Completion of two or more years of post-high school education.

  • An approved combination of education (3 semester credits = 1 month) and experience to equal two years or more.

  • 18 months or more of office clerical experience and completion of the Career Connections Office Specialist Pathway Training program.

  • One year or more of office clerical experience and completion of the Career Connections Public Sector Office Administration, Human Services, Health Advocate, or Healthcare Clerical Pathway Training program.

Experience

  • Providing excellent customer service both on the phone and in-person to individuals from socially, economically, and culturally diverse backgrounds.

  • Working with security equipment (e.g. surveillance cameras, multiple monitors, 2-way radios, and paging systems).

  • Working with Microsoft Office Suite.

Ability to:

  • Handle multiple complex tasks simultaneously by setting priorities and meeting deadlines; excellent organizational and time management skills with attention to detail.

  • Communicate effectively both verbally and in writing.

  • Respond with confidence in an emergency situation.

  • Respond appropriately in unpredictable and challenging situations calling for sensitivity, flexibility, resourcefulness, and independent judgment.

  • Work effectively with an increasingly diverse client population.

Under facility licensing requirements, positions at the County Home School and/or Juvenile Detention Center are required to undergo a Department of Human Services Background Study (MS 245C.13). Convictions for certain crimes will have an effect on your ability to be hired according to the disqualification schedule listed in Minnesota Statute 245C.15. Individuals convicted for any level of Criminal Sexual Conduct are disqualified from being hired into any position within the DOCCR under the Prison Rape Elimination Act (PREA). Other past involvement with the criminal court system will not automatically disqualify you from working at the DOCCR; individual circumstances are reviewed and evaluated confidentially. If you do not know your exact conviction information, you can refer to your sentencing order or contact the county where you were convicted.

Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.

Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community.


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Office Specialist III

Hennepin County