The Department of Community Corrections and Rehabilitation (DOCCR) is looking for an Office Specialist III to work at the County Home School (CHS). This position requires flexibility, strong decision making skills, organizational skills, ability to prioritize, and the ability to work independently as well as within a team environment.
Location and hours:
This position is located at the Hennepin County Home School at 14300 County Road 62, Minnetonka, MN 55345. There is no public transportation to this location. Work hours are Tuesday through Saturday 2:30 p.m. to 10:30 p.m.
In this position, you will:
Greet and direct internal and external customers at the front gate and front desk; register and screen visitors using the Management of Adolescent Information (MAIn) database. Provide clerical support for clients, program staff, and the shift supervisor.
Answer and respond to radio transmissions; monitor the security cameras campus wide; monitor all security equipment and dispatch assistance via overhead paging system and base station radio. Answer multi-line switchboard, direct calls, answer questions, and provide information regarding services.
Monitor resident movement within the facility, to medical appointments, and transportation into the community. Assist in coordinating escape and search plans. Distribute and account for all institutional security keys, security vehicles, 2-way radios, and hardware.
Manage reservations for meeting and conference rooms, security vehicles, playing fields, gym, etc.
Create, utilize, and maintain a variety of databases and spreadsheets for reference; edit and update client files using the Management of Adolescent Information (MAIn), Microsoft Word, and Excel. Prepare outgoing mail, sort and distribute incoming mail, and assist in ordering office supplies and maintaining office equipment.
Need to have:
Must be 21 years of age or older.
One of the following:
Two or more years of full-time office clerical experience (or part time experience equal to two years of full-time experience).
Completion of two or more years of post-high school education.
An approved combination of education (3 semester credits = 1 month) and experience to equal two years or more.
18 months or more of office clerical experience and completion of the Career Connections Office Specialist Pathway Training program.
One year or more of office clerical experience and completion of the Career Connections Public Sector Office Administration, Human Services, Health Advocate, or Healthcare Clerical Pathway Training program.
Nice to have:
Providing excellent customer service both on the phone and in-person to individuals from socially, economically, and culturally diverse backgrounds.
Working with security equipment (e.g. surveillance cameras, multiple monitors, 2-way radios, and paging systems).
Working with Microsoft Office Suite.
Handle multiple complex tasks simultaneously by setting priorities and meeting deadlines; excellent organizational and time management skills with attention to detail.
Communicate effectively both verbally and in writing.
Respond with confidence in an emergency situation.
Respond appropriately in unpredictable and challenging situations calling for sensitivity, flexibility, resourcefulness, and independent judgment.
Work effectively with an increasingly diverse client population.
About the department:
On any given day, Department of Community Corrections and Rehabilitation employees collaborate with their criminal justice partners, dozens of community-based organizations, and a dedicated group of volunteers and interns, to supervise and deliver sustainable correctional services to approximately 26,000 adult and juvenile clients.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.
Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill future full-time, part-time, and limited duration vacancies.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.
Under facility licensing requirements, positions at the County Home School and/or Juvenile Detention Center are required to undergo a Department of Human Services Background Study (MS 245C.13). Convictions for certain crimes will have an effect on your ability to be hired according to the disqualification schedule listed in Minnesota Statute 245C.15. Individuals convicted for any level of Criminal Sexual Conduct are disqualified from being hired into any position within the DOCCR under the Prison Rape Elimination Act (PREA). Other past involvement with the criminal court system will not automatically disqualify you from working at the DOCCR; individual circumstances are reviewed and evaluated confidentially. If you do not know your exact conviction information, you can refer to your sentencing order or contact the county where you were convicted.
Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.