Office Specialist II - Workers' Compensation Board

Workers' Compensation Board

Office Specialist II - Augusta Central Office

Opening Date: February 11, 2025

Closing Date: February 26, 2025

Job Class Code: 6550

Grade: 19

Salary: $20.23 - $29.14/ Hourly

Position Number: 029000279

The Workers' Compensation Board currently has a vacancy for a 40-hour per week Office Specialist II position in the Augusta Central Office.

JOB DESCRIPTION

This position is part of the Board's Claims Management Unit and will have an assigned caseload of insurers, third party administrators and self-insureds. The position will act as the Claims Management Unit technical lead directly handling complex issues and coordinating and overseeing technical work of the Claims Management Unit staff. This position will verify the completeness and accuracy of information, data and calculations submitted to the Board for payment of lost-time, contesting claims for benefits, initiating litigation and recording settlement of individual cases. This position will assist the Claims Management Unit manager and supervisor to implement internal processes and policies. The position also answers questions about Workers' Compensation benefits.

REPRESENTATIVE TASKS

• Review and process a variety of forms filed with the Board for payment of benefits to injured workers, checking for completeness and accuracy, identifying errors, applying the correct rules and statutory requirements depending on the date of injury, and calculating and/or verifying rates as needed.
• Provide technical assistance to claims managers, adjusters, claims representatives, attorneys and WCB staff for completion and filing of Board forms.
• Analyze and distribute error reports to claim administrators.
• Liaise between manager and internal and external sources on key matters.

KNOWLEGES, SKILLS AND ABILITIES REQUIRED:

• Knowledge of workers' compensation laws, rules, procedures and forms.
• Knowledge of the Board's dispute resolution process.
• Knowledge of state and Board rules regarding confidentiality of personal information.
• Ability to compose, review, and edit complex and/or technical business correspondence.
• Ability to use discretion and judgment in dispensing information.
• Ability to initiate, coordinate, implement, and evaluate administrative activities.
• Ability to analyze solutions, reach logical conclusions, and make sound recommendations.
• Ability to understand and promote management goals as they affect day-to-day and long-term operations.
• Ability to effectively plan and adjust work operations to meet planned and unexpected change.
• Ability to make decisions on complex administrative matters.
• Ability to receive, screen and give information while maintaining confidentiality.
• Ability to accurately interpret applicable laws, administrative and Law Court decisions and apply them correctly to different dates of injury.
• Ability to identify, retrieve, analyze and evaluate data from the Board's case management system.
• Ability to establish and maintain effective working relationships.
• Ability to perform complex mathematical calculations and formulas and to use Excel spreadsheets to accurately verify calculations submitted to the Board.
• Ability to communicate with a wide range of professionals and the public, identify applicable rules and laws, and explain their application to specific instances.

MINIMUM QUALIFICATIONS

Training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit- Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage- The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance- The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan- The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.