Office Specialist-Hotline

The work we do matters!

Hiring Agency:

Health & Human Services

• Agency 25

Location:

Omaha Job Posting

Hiring Rate:

$15.958

Classification Salary Range:

$15.96 - $23.52

Job Posting:

JR2024-00005207 Office Specialist-Hotline (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

05-02-2024

Job Description:

Do you like to Organize and Work in a busy Office? Rate is $15.958 per hour.

We offer growth and great benefits. Hours are 1:30pm-10:00 pm M-F with one alternating weekend day per month. There is a possible shift differential for hours worked from 6:00 pm

• 10:00 pm.

You have the passion; we have the opportunities - let's make a difference for Nebraskans!

This position is integral to the operation of the CFS Hotline Team. Hours are 1:30pm-10:00 pm M-F with one alternating weekend day per month. The work done by this position supports the CFSS and Supervisors in the day to day managing of cases in the Eastern Service Area.

This is a supportive services role with the NE Abuse and Neglect Hotline for children and vulnerable adults. Duties will include, but are not limited to:

• Data search and handling of records from NFOCUS, DMV, Central Registry, CPS, APS, Probation and Criminal Background Checks

. • Entry of and processing reports of abuse and neglect of children and vulnerable adults and other confidential information that come in via fax, email, eFax, US mail, website, and internal alert systems.

• Determining when sensitive information or reports require an immediate response by CFS Specialist staff to ensure safety of children and families.

• Paraprofessional/clerical duties in many capacities and providing effective communication to internal and external customers.

• Assisting supervisors with on boarding of other Hotline team members and/or CFS team members in other service areas, including conducting training, facilitating shadowing opportunities, and other support pertaining to Hotline office specialist duties as needed.

Requirements / Qualifications:

Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; data search-engines or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred Qualifications: Knowledge of DHHS NFOCUS system

Proficient with the use of computers, email, Microsoft word, and data search engines.

Practices, procedures, and equipment used in secretarial/clerical support operations; record-keeping practices and database management; administrative reporting formats; customer service processes and principles; program administrative policies and guidelines; specialized processes and terminology associated with assigned work; grammar, punctuation, spelling, and composition for general business and specialized purposes; word and data processing software.

Ability to: •communicate in-person and by telephone, email, and correspondence to exchange information and ideas; interact effectively with persons of diverse backgrounds; summarize technical data and results of research and tracking activities into reports; prepare, proofread, and correct errors in information, documents, and reports; understand and apply instructions and program administrative policies and directives; implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities; learn the organizational structure, mission, and activities of the employing agency; learn agency policies and procedures pertinent to the work assigned; maintain confidentiality; maintain accurate records and documentation.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub

• Internal Apply app from your home landing page.