Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Office Services Specialist
Part of the internal operations team at Deloitte
Are you the type of person who is motivated in a high-energy team environment, enjoys multi-faceted and detail-oriented work, and is proactive and engages customers to understand their business needs? Then come join our team!
Work You'll Do
As an Office Services Specialist, your primary role will be to support the day-to-day operations team to help provide a full-range of other business services in support of our Deloitte professionals, clients, and guests that align with and play to your strengths in customer support. In addition to providing dynamic office and administrative support, you may also coordinate work of others through monitoring an assignment queue, distributing work and/or performing quality checks, work with the other members of the team to ensure daily operations are running smoothly and support the needs of the office, proactively supporting our customers. In sum, you are responsible for fostering a positive, collaborative work environment and effectively leveraging resources without compromising quality.
As a Office Services Specialist at Deloitte your responsibilities will include:
Manages day-to-day office service operations which may include hoteling services, catering, business services (mail, copy, processing), building and equipment maintenance, physical security, facility inspections and meeting space.
Monitors and coordinates the work of the office support staff providing varied office assistance to the department. Maintains a close and highly responsive relationship to both department office support staff and other managerial and professional staff.
Effectively managing requests by assessing needs, securing all necessary details, negotiating deadlines, and communicating with customers to manage expectations
Monitors many of the operating costs of office, such as supplies, maintenance contracts, etc.
Manages relationships with outside vendors, such as building management, caterers, maintenance workers, space management vendors, move vendors, etc.
Adding value through critical thinking and anticipating needs to support quality deliverables and for effective management of critical time-periods and high work volume
Managing and fostering relationships with the team, customers and leadership, to ensure appropriate planning for incoming work
Ensuring quality work product through effective execution of established guidelines and procedures; reviewing work product for quality, accuracy, and alignment with customer request
Participate in cross utilization within all One Team areas; provide back-up, as necessary, to team for all daily responsibilities during scheduled and unscheduled breaks and PTO
Back up for main reception; duties to include greeting visitors, answering phones
Assist with meeting services including catering setup/teardown, room configuration and AV
Provide hoteling support -- making reservations (offices, workstations, and conference rooms) and assist with video conference room; maintain workspace and common areas
Process, sort and distribute incoming/outgoing mail, process certified mail; receive and check in packages, notifying recipients; ship packages; inventory and stock supplies; assist with in-house copying and printing.
Maintain a sense of urgency and respond to and follow-up on all requests in a timely and efficient manner
Perform other tasks and special projects as required or as assigned by management team
The Operations Team
At Deloitte, the internal operations team provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.
What You'll Need
Minimum of 3 years of related office support experience in a service-oriented or customer-centric environment
High school diploma
Strong technical skills, including proficiency in Microsoft Office
Strong written and verbal communication/interpersonal skills
Ability to maintain confidential information
Exceptional time management and organizational skills
Critical thinking, decision-making, and conflict resolution skills
Effective problem-solving and negotiation skills
Willingness to be cross-trained in other office support service areas for back-up support and assume additional responsibilities/projects when necessary and as appropriate
Availability to work overtime and weekends both during peak tax filing periods and as otherwise occasionally needed
What's Nice to Have
Advanced experience in Microsoft Office applications
Corporate background with focus on Tax processing
How You'll Grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you are applying to. Check out recruiting tips from Deloitte professionals.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: E20SANSSPEJA001-CL4
Deloitte & Touche L.L.P.