Office Services Associate - Mon - Fri 11Am-8Pm

Williams Lea is hiring for an Office Services Associate for our Boston office to work Monday to Friday, 11:00 am to 8:00 pm!

This position will require proof of Covid-19 vaccination (see end of description for additional requirements).

Pay: $18.00/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

• 401k Retirement Savings Plan Including Employer Match

• Paid Time Off (PTO)

• Life Insurance

• Paid Parental Leave

• Short-term & Long-term Disability

• Healthcare & Dependent Care Flexible Spending Accounts

• Domestic Partner Coverage

• Commuter Benefits

• Legal Assistance

• Employee Assistance Program (EAP)

• Additional Employee Perks and Discounts

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and scanning services in both physical and digital environments, with support for other Williams Lea service lines as needed.

Job Duties:

(* denotes an "essential function")

• Utilize appropriate logs for all office services work.

• Ensure that job tickets are properly filled out before beginning work.

• *Perform work in office services, primarily reprographics and intake functions, according to established procedures.

• Follow procedures to run jobs in proper order.

• Communicate with supervisor or client on job or deadline issues.

• *Meet contracted deadlines for accepting, completing, and delivering all work.

• *Troubleshoot basic equipment problems.

• *Be able to lift up to 50 lbs. on a regular basis.

• Prioritize workflow.

• Performs Quality Assurance on own and work of others.

• *Load machines with various paper, toner, supplies.

• Answer telephone, emails, and place service calls when needed.

• Interact with clients in person, over the phone or electronically.

• Adhere to Williams Lea policies in addition to client site policies.

• *Use equipment and supplies in a cost-efficient manner.

Job Qualifications:

• High school diploma or equivalent.

• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.

• Skilled in the use of mail, phone, email, and digital reprographics.

• Familiar with general back office procedures to meet and maintain client satisfaction.

• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

• Good written and verbal communication skills, including professional telephone and email etiquette.

• Attention to detail with good organizational skills.

• Must be able to meet deadlines and complete all projects in a timely manner.

• Ability to handle sensitive and/or confidential documents and information.

• Able to make independent decisions that conform to business needs and policy.

• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

• Must work well in a team environment.

• Must be able to interact effectively with multi-functional and diverse backgrounds.

• Ability to work in a fast-paced environment.

• Must be self-motivated with positive can-do attitude.

Working Conditions:

• Position operates at sites with 24/5 operations. Individual shift requirements will vary by site.

• Ability to work overtime as needed.

• Work is performed in a professional work environment.

• Professional attire required.

• Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies & toner.

• Must be able to work standing up all or most of the time.

• This position has a targeted focus on: heavy lifting of full cases of paper to distribute amongst the many floors of our building, delivery and pick-up of often-large requests (will require multiple trips up and down the building per day), and the twice-weekly cleaning of copier glass on each of the building's floors. Very manual position.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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