Office Service Associate (Troy, NY)

The Millennium Group Albany , NY 12201

Posted 2 weeks ago

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Key Responsibilities

  • Delivers quality customer service through client engagement including, greeting customers warmly, resolving customers complaints via phone, email or in-person, and assisting client with needs.

  • Sorts and processes outgoing mail; effectively process a high volume of incoming and outgoing US and other priority mail.

  • Operates postage machine according to policy and regulations.

  • Prepares for mailing Certified, Registered, Insured articles, special mails.

  • Sorts and distributes U.S. Mail and accountable mail (FedEx, DHL, Hand deliveries, etc.).

  • Maintains files, logs and records on all incoming mail.

  • Communicate on a timely basis with clients and managers on job or deadline issues.

  • Uses equipment and supplies in a cost-efficient manner.

  • Operates and maintains full range of mailroom equipment.

  • Troubleshoot basic equipment problems; coordinates and follows up on

  • Maintenance and service calls.

  • Utilizes software mail applications where applicable.

  • Answers telephone in Center.

  • Adheres to TMG policies in addition to client site policies.

  • Delivers special and rush packages.

  • Completes all outbound mail processing by external carrier pickup times.

  • Picks up and delivers packages and documents to clients according to predetermined schedules.

  • Work may require use of dollies or mail carts and package sizes may vary from envelopes to boxes of various sizes and weight.

  • Check all out boxes on final mail sweep of the night.


  • High school diploma or equivalent preferred.

  • 1-2 years of customer service and/or office related experience.

  • Minimum of 1-2 years Mail services related experience with knowledge of commonly used Office Services procedures is preferred.

  • Knowledge of using UPS, FedEx, DHL shipping methods.

  • Excellent customer service skills; must possess a "can do" attitude.

  • Excellent communication skills both verbal and written.

  • Ability to effectively work individually or in a team environment.

  • Competency in performing multiple functional tasks.

  • Attention to detail.

  • Ability to handle mail or hand cart, as well as flatbed.

  • Must be able to lift heavy packages.

  • Assertive and resourceful; self-motivated; willing to ask questions and take initiative be able to communicate clearly.

  • Consistently demonstrates professional demeanor, appearance and attitude.

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Office Service Associate (Troy, NY)

The Millennium Group