Office Secretary II

Introduction

The Maryland Insurance Administration (MIA) is
an independent State agency that regulates Maryland's $46 billion insurance
industry and protects consumers by monitoring and enforcing insurers' and
insurance professionals' compliance with State law.� Through the diligence
of a highly professional staff of market analysts, financial analysts,
accountants, lawyers, law enforcement officers, actuaries, complaint
investigators, and others, the MIA works to facilitate a strong and competitive
insurance marketplace where consumers are well informed and treated
fairly.� Staff members are subject matter experts who serve as a resource
for lawmakers, consumers, and other public and private entities.�
�
The MIA is charged with a broad range of
responsibilities including the licensure of insurance carriers and insurance
producers (brokers/agents) operating in Maryland, the conduct of financial
examinations of companies to monitor financial solvency, and the review and
approval of rates and contract forms. The MIA investigates reports of consumer
fraud and consumer complaints about life, health, automobile, homeowners,
and/or property insurance.� Insurance carriers are subject to market
conduct examinations and other actions to monitor compliance with Maryland
law.� The MIA also has a unit dedicated to consumer education and
outreach, which participates in hundreds of events and reaches thousands of
individual consumers annually.

GRADE

ASTD9

POSITION DUTIES

The MIA is recruiting to fill an Office Secretary II position
in the Life and Health Division. This position provides administrative and secretarial
support to management and investigators in the Life and Health, Complaint
Unit.� Job duties will include entering and maintaining data in an
electronic tracking system; typing correspondence; scanning and photocopying
documents; and answering and directing telephone calls. The Office Secretary II
will also be responsible for opening and processing
mail; receiving and sending faxes; and emailing and mailing correspondence to
consumers/complainants. This position will serve as a back up to the Office Secretary
III as it pertains to creating and processing Hearings and Orders.
The Office Secretary II may have the opportunity to work a
hybrid schedule, but must be available to work in the office any day of the
week, Monday through Friday, as needed. The ideal candidate for this position must
possess outstanding customer service skills.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high
school or possession of a high school equivalency certificate.
Experience: Two years performing secretarial
or clerical work involving typing duties.
Notes:
1.Additional secretarial or clerical
experience may be substituted on a year-for-year basis for the required
education.
2.Thirty credit hours with a major in
secretarial science or office technology from an accredited college may be
substituted at the rate of thirty credits for one year of experience for up to
two years of the required experience.
3.�Candidates may substitute U.S. Armed Forces
military service experience as a non-commissioned officer in Administration
classifications or Administrative, Clerical, or Office Services specialty codes
in the Administrative Support field of work on a year-for-year basis for the
required experience.��

DESIRED OR PREFERRED QUALIFICATIONS

�
Experience using MS Word to draft
documents.
�
Experience with Adobe Pro and Excel
�
Data entry experience

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a
keyboard of a personal computer at a minimum of forty words per minute may be
required, depending on the specific requirements of the position.

EXAMINATION PROCESS

Applicants who meet the minimum qualifications will be evaluated.
The evaluation may consist of a rating of your application based on your
education, training and experience as they relate to the requirements of the
position.� It is essential that you provide complete and accurate
information on your application.� Please report all related education,
experience, dates and hours of work.� For education obtained outside the
U.S., a copy of the equivalent American education as determined by a foreign
credential evaluation service must accompany the application.� All
information concerning your qualifications must be submitted by the closing
date.� We will not consider information submitted after this date.

BENEFITS

Our
comprehensive benefits package includes a generous leave package; medical,
prescription, dental and vision coverage; healthcare and dependent daycare
flexible spending accounts; a defined benefit pension plan with optional 457
and 401k supplemental retirement plans; flexible work schedules; and service
that may qualify the successful candidate for the Federal Public Service Loan
Forgiveness Program.

�STATE OF MARYLAND BENEFITS
�

FURTHER INSTRUCTIONS

Please�contact:
charrison@maryland.gov for additional information�concerning this
recruitment. Online applications are strongly preferred.� If you are
unable to apply online, you may submit an application by mail.� The paper
application must be received by close of business, on the closing date for the
recruitment.� Postmarks will not be accepted.� Incorrect application
forms will not be accepted.
Applications may be
mailed to:�Maryland Insurance Administration, Human Resources Division,
200 St. Paul Place, Suite 2700, Baltimore, Maryland 21202.
We thank our Veterans for
their service to our country, and encourage them to apply.�
TTY Users call Maryland
Relay Service at 1-800-735-2258.
As an equal opportunity
employer, Maryland is committed to recruiting, retaining and promoting
employees who are reflective of the State's diversity.��