Benjamin Franklin Plumbing - Tom's River Grand Rapids , MI 49504
Posted 2 weeks ago
Benefits:
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Do you genuinely enjoy making customers happy? Are you driven to excel? Are you looking for variety in your role where you can use your talents to be a key contributor to business success? Then you could be a candidate for our team at Benjamin Franklin Plumbing!
JOB SUMMARY
Office Manager/Dispatcher for Benjamin Franklin Plumbing accomplished by completing the job duties below:
JOB DUTIES
Office Manager Duties
Organizes and builds out processes for efficiencies
Ensures the office has the right materials to accomplish day to day operations
Sends invoices and follows up to collect money if needed
Other computer or customer related duties as assigned
Customer Service Duties
Ensures personal ownership of calls and turns them into appointments every time
Log all calls, quotes and won or lost reasons for bids
Outbound to customers validating satisfaction, upcoming appointments, and any other communication
Follows up on calls that were not booked to see if we can earn business
Coordinates pulling of permits and inspections
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client's convenience as necessary
Marketing Duties
Manages social media accounts for business to improve company awareness
Builds processes for third party lead generation
Replies to emails and incoming calls
Manages Constant Contact list and builds email campaigns with plumbers
Dispatch Duties
Collects data on call volume, jobs completed, jobs quoted, and any customer related activity
Manages job board and updates inventory, employee salary for proper job costing
Makes every effort to compress call scheduling to effectively maximize productivity and revenue
Manages auto-scheduler application
HOURS
Monday - Friday 8am to 4pm
Potential for overtime/bonuses for evening or weekend work
Potential work from home opportunity
MINIMUM REQUIREMENTS
High school diploma or equivalent required
Must have excellent computer software skills
Excellent people skills
Prior phone customer service experience
Prior marketing experience preferred
3-5 years of general office work
Benjamin Franklin Plumbing - Tom's River