Office Manager/Dispatcher

Benefits:

• 401(k) matching

• Bonus based on performance

• Company parties

• Dental insurance

• Health insurance

• Paid time off

• Training & development

• Vision insurance

• Wellness resources

Do you genuinely enjoy making customers happy? Are you driven to excel? Are you looking for variety in your role where you can use your talents to be a key contributor to business success? Then you could be a candidate for our team at Benjamin Franklin Plumbing!

JOB SUMMARY

Office Manager/Dispatcher for Benjamin Franklin Plumbing accomplished by completing the job duties below:

JOB DUTIES

Office Manager Duties

• Organizes and builds out processes for efficiencies

• Ensures the office has the right materials to accomplish day to day operations

• Sends invoices and follows up to collect money if needed

• Other computer or customer related duties as assigned

Customer Service Duties

• Ensures personal ownership of calls and turns them into appointments every time

• Log all calls, quotes and won or lost reasons for bids

• Outbound to customers validating satisfaction, upcoming appointments, and any other communication

• Follows up on calls that were not booked to see if we can earn business

• Coordinates pulling of permits and inspections

• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

• Re-schedules appointment times at client's convenience as necessary

Marketing Duties

• Manages social media accounts for business to improve company awareness

• Builds processes for third party lead generation

• Replies to emails and incoming calls

• Manages Constant Contact list and builds email campaigns with plumbers

Dispatch Duties

• Collects data on call volume, jobs completed, jobs quoted, and any customer related activity

• Manages job board and updates inventory, employee salary for proper job costing

• Makes every effort to compress call scheduling to effectively maximize productivity and revenue

• Manages auto-scheduler application

HOURS

• Monday - Friday 8am to 4pm

• Potential for overtime/bonuses for evening or weekend work

• Potential work from home opportunity

MINIMUM REQUIREMENTS

• High school diploma or equivalent required

• Must have excellent computer software skills

• Excellent people skills

• Prior phone customer service experience

• Prior marketing experience preferred

• 3-5 years of general office work