Office Manager

Veda helps patients get the care they need by untangling complex data management problems using advanced scientific approaches and in-depth collaboration. Our technology reflects what our people provide: quality without ego, honesty backed by science, and warmth in an industry not known for having much heat.

Veda is made up of talented professionals that are driven to do meaningful work to change healthcare from the inside out. We are also friends, parents, partners, and caregivers. Veda's benefits reflect our values-we offer fully paid, low or no-deductible medical, dental and vision insurance for our employees and their families. And, our Flexible PTO policy allows employees to take the time off necessary to recharge and have flexibility to care for themselves and their families.

Veda is looking for sharp-minded do-gooders who share our values:

Collaboration Working together to identify solutions to current problems

Openness Actively listening, sharing and holding space for new ideas, perspectives and people

Integrity Doing the right thing, honestly and transparently.

Grit Displaying passion and perseverance to achieve our goals.

Ready to build the future with us?

Office Manager, IT Dept

The primary role of an Office Manager is a unique opportunity to support the Veda's onsite operations and office functionality including setup for company gatherings, onsite security, vendor management, and contributing to executive support functions.

Reporting to the Chief Information Security Officer, Veda's Office Manager will develop as a technical business partner supporting employee IT hardware, software, and process related issues. The Office Manager also helps configure and maintain IT hardware and systems, train customers, and update related documentation.

This hybrid role requires onsite presence in our Madison, WI office on a regularly agreed upon schedule.

Core Responsibilities:

• Manage and maintain the Madison, WI office. This includes, but is not limited to:

• Coordinating office event planning and set up for team and company onsite and hybrid meetings

• Provide inbound staff with travel & accommodation assistance

• Setup and maintain the office Audio Visual hardware, configure for day-of meeting requirements

• Prepare meal orders and service

• Management of the facility vendors, including cleaning, catering, and security services.

• Handling of inbound and outbound shipping and mail

• Maintaining inventory of office supplies

• Ensuring the cleanliness and organization of the working areas and storage spaces

• Providing timely and effective IT and process support to customers by identifying problems, researching answers, and guiding clients through corrective steps or remotely diagnosing and rectifying issues on behalf of the client.

• Providing documentation, note taking, and scheduling support for Veda leaders as directed by your manager

As you develop in the role, responsibilities extend to:

• Install and configure computer systems and applications within the company, with oversight from the Systems Engineering team

• Support, maintain, and monitor all aspects of computer networks in the Madison office

• Seek constructive criticism and customer feedback regarding their experience with office software or IT services

• Oversee the IT support ticket cue, and escalate issues as they arise

• Help manage IT and SaaS vendors, with a focus on hardware management

• Participate in development and execution of customer training programs for computer hardware, software, and IT/Security processes

• Participate in special projects directed by your manager, including support of other technical leaders

About You:

• You enjoy working in a fast-paced and high growth company with new opportunities to learn how to make it easier for the company to communicate and share knowledge across a remote workforce

• You are comfortable working in and assisting others through company help desk software, such as JIRA Service Desk in addition to other remote access desktop programs

• You have experience working with Mac OS, client device software, and supporting SaaS software tooling (ie. Google Workspaces)

• You are often praised for your professional written and interpersonal skills when communicating with customers and clients

• You maintain a high level of personal integrity including the ability to manage sensitive or confidential information

Required Qualifications:

• 1-3 years of experience as an onsite resource managing a corporate office.

• 1-3 years of experience with vendor and supply management, event planning, and/or administrative support for executives

• 1-3 years of experience with setup and troubleshooting A/V software and hardware

• Ability to prioritize and manage several milestones and projects efficiently and the ability to establish reasonable and attainable deadlines for resolution

• Required to be located in the Madison, WI area and be in the office on a regularly agreed upon schedule.

• Must be able to lift 25 lbs

Our COVID Commitment: Veda is committed to prioritizing the health, safety and emotional well being of our employees and their families. Veda has always embraced the benefit of each employee working remotely, collaboratively.

All employees are required to be located within the USA or Ireland.

We look forward to learning more about you -- apply to join the Veda team today!