Office Manager Trainee

Aspen Dental Freeport , IL 61032

Posted 2 months ago

Position Summary

As an Office Manager Trainee with Aspen Dental, you'll have the support you need to reach your career goals. From best-in-class learning and development programs, our commitment of promoting from within, and a competitive salary and benefits package, you'll have opportunities to not only expand your career, but your life.

When you join Aspen, you will participate in an extensive, ten-week training program, where you'll gain business and leadership knowledge designed to help you become successful. And the opportunity doesn't end there. Our commitment to continuous development and promoting from within means your career path is limitless.

Aspen Dental is on a mission to give America a healthy mouth. Office Manager Trainees that join Aspen live that mission every day by supporting the non-clinical needs of your practice's patients and dental professionals. With Aspen, not only can you maximize your career potential, but you can make a real difference in the lives of your patients.


  • Responsible for the daily non-clinical operations of their assigned office including patient satisfaction, revenue, profitability, non-clinical team selection, performance, development and other business related functions as delegated by direct supervisors. They are responsible for assisting patients to complete Doctor prescribed treatment plans thereby helping patients get the care they need and fulfilling our mission to give America a healthy mouth.

  • Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards.

  • Greet and check in patients in a friendly manner.

  • Collect co-payments and verify insurance coverage.

  • Schedule and confirm patient appointments.

  • Prepare new patient charts neatly and accurately.

  • Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.

  • Collect and post payments and record receipts.

  • Balance nightly deposits and complete credit card processing.

  • Executes patient consults to ensure patients understand Doctor prescribed treatment plans; conducts patient chart audits, performs handoffs, conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system, and follows-up with patients during subsequent visits to schedule open treatment.

  • Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing; follows-up with the patient during subsequent patient visits to review completed treatment and schedule appointments for open treatment.

Minimum Education and Experience

  • 2-5 years experience in a sales or retail environment, some combination of management and sales preferred.

  • Excellent verbal and written communication skills and the ability to make decisions independently.

  • Competitive spirit with a strong desire to succeed, exceed goals, and maximize opportunities.

  • Demonstrates the ability to solve common problems and to provide immediate solutions.

  • Excellent organizational skills to effectively handle multiple tasks.

  • High School Diploma or equivalent.

About Aspen Dental-branded practices

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Office Services Administrator

Newell Brands

Posted 2 months ago

VIEW JOBS 2/26/2020 12:00:00 AM 2020-05-26T00:00 Position Title: Office Services Administrator Reports to: Facilities Leader Location: Freeport, IL Job Summary: The mission of Newell Brands' Corporate Real Estate team is to partner with our internal customers to develop and deliver progressive real estate and facilities solutions that create value by supporting growth and driving out costs. The Office Services Administrator is the ambassador for the facilities management program. The OSA shall be responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace. The OSA shall build and establish a program to ensure a positive workplace experience each day. In addition, the purpose of this position is to support Newell Brands as an employer of choice at a specific facility, set of buildings, or campus environment. The position is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants, environmental health and safety, and quality programs, in coordination and conjunction with Newell's goals and objectives. The position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations. Job Duties: * Work with the Facility Manager to build and deliver best in class employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance. * Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture & etiquette. * Design and implement guidelines and best practices for building occupants to optimize their experience. * Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience. * Assist with identifying needed repairs, maintenance, or updates required in the workplace. * • Provide office orientation training and assistance to new associates and employees * Communicate required information to employees, executives, facilities management, and landlord as needed. * Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready. * Project an approachable and professional image in personal appearance, manner, and demeanor. * Ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed. * Support building initiatives and special events designed to create connections between occupants and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.). * Ensure the day-to-day operations of the facility(s) or campus including janitorial, life-safety, engineering and general maintenance are implemented and carried out in a manner consistent with Newell policies and ownership directives * Develop short and long term tactical plans and programs for the innovation of office space activities based on strategic plans. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; and move throughout the building and grounds frequently and throughout the day. Routinely works at height on ladders. Ability to routinely move 35 pounds a must. Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal OpportunityEmployers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. Newell Brands Freeport IL

Office Manager Trainee

Aspen Dental