Office Manager

Job Description Job Description We are in search of a Front Desk Associate to become a part of our team in the Service industry, situated in SCHENECTADY, New York, United States. This role offers a contract to permanent employment opportunity, where you will be primarily responsible for managing customer interactions, overseeing accounts receivable, and ensuring data entry accuracy. Responsibilities: • Effectively manage and direct customer interactions via phone calls. • Follow up on customer inquiries and ensure they are resolved promptly. • Supervise the payment collection process and ensure timely receipt. • Accurately apply received payments to the relevant customer accounts. • Direct customers to the appropriate sales personnel as required. • Maintain an accurate record of all customer credit information. • Monitor customer accounts regularly and take necessary actions when needed. • Ensure precise numeric data entry in all customer records. • Uphold the accounts receivable process and ensure its smooth operation. • Proven experience in an office management role or similar administrative position • Proficiency in data entry, particularly numeric • Excellent organizational and time-management skills • Ability to multitask and prioritize daily workload • Strong verbal and written communication skills • Proficient in Microsoft Office, including Word, Excel, and Outlook • High attention to detail and problem-solving skills • Ability to work well under pressure and meet deadlines • Ability to maintain a high level of accuracy in preparing and entering information • Demonstrated ability to effectively manage and lead a team • Excellent customer service skills and detail-oriented demeanor • Ability to handle sensitive information with the highest degree of integrity and confidentiality.