Office Manager

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

What are we looking for in the Office Manager?

Office Managers are responsible for oversight, management, and the daily operations of the assigned office, including front office staff, clinical staff, and overall office functions. The Office Manager is responsible for disseminating company communication, streamlining administrative procedures, and inventory control. The Office Manager must be well organized, with strong administration skills and an ability to lead and motivate his/her team by demonstrating and upholding the company's culture, mission, and values.

Essential Functions

Practice Growth and Financial Management

• Establish and maintain a referral base to maximize revenue capture.
• Ensure full utilization of provider schedules and clinic location.
• Identify opportunities to add services or retail products.
• Attentive to clinic conditions and concerns to mitigate overall risk and exposure.

Compliance

• Appropriately addresses patient complaints and concerns, escalating and reporting as necessary.
• Ensures MIPS compliance.
• Ensures adherence to clinical and operational protocols.
• Ensures adherence with applicable federal, state, and local regulations including Medicare and HIPAA guidelines.

Customer Experience

• Ensure Consistent Customer Experience as defined by the Company's foundational tenants.
• Ensure appropriate registration of patients and that patients are not turned away.
• Ensure patients are served and/or communicated within a timely manner.

Staff Management

• Responsible for recruitment, retention, and performance management of highly skilled and qualified talent by Company policy.
• Responsible for providing and/or coordinating adequate and effective training and education.
• Ensures consistent practice in problem-solving and conflict management.

Other Duties and Responsibilities

• Review monthly and quarterly reports to identify areas of concern and take corrective actions as needed.
• Monitors and Maintains budget and controls expenses including (but not limited to) medical and office supply inventory, costs associated with turnover, and costs associated with patient courtesy and comfort.
• Monitors workflow of office staff, assigning staff as necessary to various duties to ensure that all tasks are completed in a timely and efficient manner.
• Interviews, hires, and oversees training of all office staff with participation from clinical manager/supervisor and specific providers for clinical positions
• Responsible for ensuring staff time cards and PTO requests are reviewed and approved in the time & attendance system

Education or Prior Experience

• 3-5 years of experience as a Practice Office Manager, or High School Diploma with 5-7 years of experience working in a medical office as a Supervisor or Manager preferred

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k)
• Life insurance
• Generous paid time off
• Employee discounts on services and products

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the most quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!