Office Manager

LOCATION: FRANKLIN COUNTY CRISIS CARE CENTER - 465 HARMON AVE., COLUMBUS, OH 43223

LAUNCHING MARCH, 2025

RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.

Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.

Our Vision is to activate the next generation of frame-breaking healthcare innovation to support people beyond their behavioral health needs and succeed in the community where they live, work, and play.

Job Type

Full-Time: Non-Exempt

Shift

Day

Shift Hours

8:00am

• 5:00pm

• Monday

• Friday

Specialties / Licenses or Certifications

N/A

Work Setting

Crisis

Salary/Hourly Wage

$50,000 - $65,000/year

Our Position

The Office Manager is responsible for managing the Program's administrative office including office support, facilities, and claims liaison work.

Your Rewards

• Nine (9) company-paid Holidays (Full-Time Only)

• Paid-Time Off; Accrued bi-weekly (Full-Time Only)

• Company-Paid group life insurance (Full-Time Only)

• Medical, Dental, and Vision plans start the 1st of the month following your start date (Full-Time Only)

• Retirement Plans with Company match including 401k and Roth

• Employee Assistance Programs (Full-Time Only)

Your Responsibilities

• Manages the daily activities of the administrative staff to ensure timely completion of office projects, e.g., coordinating meetings.

• Assists with daily supervision of administrative staff, transportation specialist and customer service team as needed.

• Maintains petty cash.

• Records or enters data related to payroll, accounts payable, accounts receivable and time sheets.

• Responsible for purchasing of office supplies, medical supplies, equipment and other facility related purchases.

• Assist with Vendors

• Oversees contract deliverables.

• Must be a Notary

• Oversee Process Server Practice

• Responsible for overseeing vehicle maintenance and records

• Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.

• Keeps abreast of all federal and state regulations and laws and all RI International polices as they presently exist and as they change or are modified.

Essential Duties and Responsibilities (Office Coordinator and Customer Service Specialist):

• Assists customer service representatives when needed, with answering telephones, triaging phone calls and gathering pertinent information from callers to accurately log the data elements of each and every call.

• Manages the daily activities of the customer service team to ensure timely completion of office projects, clerical task, and other related duties

• Maintains an organized office filing system that assures confidentiality of all documents.

• Ensures the facility reception areas are always neat and orderly.

• Oversees the use, maintenance, and repair of office equipment.

• Maintains inventory and orders office supplies as needed.

• Facilitates incoming referrals ensuring review and completeness for each referral.

• Validates all client eligibility to ensure services provided are covered contractually.

• Validates demographic/insurance information entered in to the system by staff is accurate and completed in a timely manner.

• Assists with creating and generating reports as scheduled by the funder, or when needed.

Essential Duties and Responsibilities (Claims Liaison):

• Performs data entry into the EHR system in a timely fashion to allow billing to be completed by the CBO team, such as subscriber policy IDs, diagnosis code corrections, authorization follow up, demographics, guarantor correction, etc.

• Reviews weekly error reports from CBO team.

• Communicated Claims and Billing policy updates and/or procedural changes to staff as directed.

• Performs other related duties as assigned.

Our Requirements

• Excellent computer skills, proficient in Microsoft Office Suite and other products.

• Excellent customer service skills.

• Demonstrated ability to effectively communicate both verbally and in writing.

• Excellent interpersonal skills including ability to courteous assistance in a concise, informative manner with guests, families, staff and stakeholders.

• Works collaboratively with others in a team model.

• Capable of working without direct supervision.

• Demonstrates organizational skills with a high degree of accuracy.

• Ability to maintain a high level of integrity while balancing multiple priorities and responsibilities.

• Bachelor's Degree in business or related field or equivalent work experience.

• Minimum of five (5) years of work experience in an office, including office supervision and/or management, preferably in a healthcare environment.

• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.

• We are a Second-Chance Employer

• Must be able to pass a seven-year background check.

• Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).

• Must be able to pass education verification check.

• Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

ADDENDUM - Arizona

Education High school diploma or equivalent

Licensure

Certification

Misc. Requirement

ADDENDUM - California

Education High school diploma or equivalent

Licensure

Certification

Misc. Requirement

ADDENDUM - Delaware

Education High school diploma or equivalent

Licensure

Certification

Misc. Requirement

ADDENDUM - North Carolina

Education High school diploma or equivalent.

Licensure

Certification

Misc. Requirement

ADDENDUM - Ohio

Education High school diploma or equivalent.

Licensure

Certification

Misc. Requirement

ADDENDUM - Washington

Education High school diploma or equivalent

Licensure

Certification

Misc. Requirement

RI International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. RI International is a second chance employer and we consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed above may vary depending on the nature of your employment with RI International.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At RI International, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.