Office Manager Must Live In Texas DFW Or Dallas And Surrounding Area

Benefits:

• Bonus based on performance

• Opportunity for advancement

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a member of the office staff at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Core Values:

1.Deliver what you promise.

2.Respect the individual.

3.Have pride in what you do.

4.Be open-minded to possibilities and practice continuous improvement.

5.Engage in the community and make it fun!

Location: Must live in Texas in the DFW, Dallas, or surrounding areas.

Key Responsibilities:

Customer Management

• Develop trust with customers by living our Core Values all day and every day.

• Creating raving fans by providing extra mile service

• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.

• Need to book a minimum of 8-10 customers (leads) a week. Need to contact each lead (customer) via phone call, text, and email three times a day in order to get customer scheduled for in-home consultation. Documenting clear and concise details for the follow up with customers for scheduling appointments and proposals.

• Follow up on open proposals as needed.

• Keep show room and office organized and presentable.

• Assist in development, management & delivery of local marketing tactics.

• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.

• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!

• Support and participate in home shows.

• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

• Order all products needed for jobs accurately and follow up on delivery.

• Schedule the job to meet the schedule of customer and installers.

• Communicate with installers and customers on start dates and times.

• Update the customer with ongoing details of installation and job progress.

• Discuss and obtain written permission for any changes in contracted work.

• Confirm scope of work and compensation with installers prior to start of job.

• Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.

• Accurately update QuickBooks daily for all income and expenses.

• Track, prepare and manage timely payment of business-related expenses.

Continuous Improvement

• Attend weekly meetings with Franchise Owner at scheduled time.

• Submit GS&R Prep form weekly via email.

• Work weekly and monthly to meet goals.

• Be available to attend training seminars at owner's discretion.

• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Excellent customer service skills

• Strong communication skills, particularly over the phone.

• Organized, detail oriented, and able to multi-task.

• Experienced in bookkeeping using QuickBooks is a plus.

• Experience in Salesforce is a plus.

• Able to work independently without supervision.

• Flooring office manager experience is preferred

• Must live in Texas in the areas of Dallas Fort Worth, Dallas, or North Dallas areas.

Job Details & Perks:

• No experience required but 1-3 years of experience is preferred.

• Paid training provided.

• Full-time

• Annual company convention (determined by owner and local structure goals)

• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

Flexible work from home options available.