The Office Manager is responsible for the management of the office personnel and daily operations of the physician offices. Oversees and manages the front office medical assistants, front office coordinators, radiology technicians, and patient care coordinators in multiple physician offices within the Jackson Clinic.
Ensures appropriate staffing is provided daily in their designated physician offices by developing monthly staffing schedules. Office Manager will be expected to fill any critical staffing vacancies as they arise. Completes all time cards each pay period for designated personnel.
Handles routine issues pertaining to billing, patient satisfaction, and physician needs. Maintains and orders supplies for their areas while monitoring and managing expenses. Conducts routine chart audits and office inspections to ensure appropriate billing and compliance with all joint commission requirements.
Manages the patient satisfaction committees for the Jackson Clinic. Responsible for the orientation, training, and development of office staff. Assists the clinic administrator with employee performance evaluations.
High school diploma. Minimum of 5 years experience in medical assisting and/or billing in a physician office or physician office related setting.
Certification in Physician Coding with AAPC and/or Certification in Medical Assisting preferred. Excellent verbal and written communication required, telephone etiquette, customer relations' skills, CPT and ICD Coding. Computer literate. Manual dexterity and visual acuity necessary to utilize the PC and calculator; ability to sit for prolonged periods of time; verbal communication and hearing ability to communicate with a multitude of patients and customers.
Jackson Hosptial & Clinic