Office Manager

Job Description Job Description Hollywood Hot Glass is a glass blowing studio in Hollywood, FL specializing in hands-on glass blowing experiences, custom artwork, and installations. In addition to our home studio in South Florida, we are partnered with Celebrity Cruises and operate three studios at sea on their Solstice Class ships.

The main responsibilities of the Office Manager include overseeing day-to-day operations at our home studio in Hollywood, FL as well as providing administrative support to our cruise ship operations. Great communication and the ability to problem-solve are a must. Schedule is Monday & Tuesday 9:00 AM - 5:00 PM and Wednesday-Friday 12:00 PM - 8:00 PM. Responsibilities include: · Coordinate daily business operations to ensure organizational excellence · Oversee the studio's schedule, including workshops, events, and employee time off · Preform general administrative duties such as answering the phone, responding to emails, and processing payments · Serve as the primary point of contact for customers and represent the studio as the face of the business · Maintain a full understanding of the programs we offer and focus on sales efforts to drive business · Manage, delegate, collaborate, and resolve conflict effectively within our teams · Scheduling, developing an agenda, and leading team meetings · Utilize marketing platforms such as social media and e-newsletters to build client base · Purchase materials and plan inventory · Package items to ship and complete a weekly post office run to drop packages off · Uphold a high standard of customer service and quality control · Create invoices and quotes for potential clients · Respond to customer reviews on Facebook, Google, Groupon and Yelp · Manage all customer interactions to ensure quality service · Analyze and improve organizational process and implement changes Requirements: · Self-directed individual with experience in small business operations · Bachelor's degree in a field related to business administration · Demonstrated ability to oversee and collaborate with staff · Strong organizational abilities, including planning and delegating · Excellent time management skills and ability to prioritize work to meet deadlines · Attention to detail and problem-solving skills · Excellent written and verbal communication skills Company Description Our iconic Hot Glass Class is our signature program designed to bring the experience of glass-blowing to the South Florida community and around the world on Celebrity Cruises in the most hands-on way imaginable Company Description Our iconic Hot Glass Class is our signature program designed to bring the experience of glass-blowing to the South Florida community and around the world on Celebrity Cruises in the most hands-on way imaginable