Office Manager

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customer to get perfect new floors without over leaving their home. Our 350,000 + customers give us an average 4.7 star rating. That's a big reason why we're growing six times faster than our competitors and why we have an immediate need to hire hard-working, service-minded individuals who love to have fun.

Our Office Manager is key to the growth of Floor Coverings International of Austin. A successful office manager will be pivotal in facilitating the increase in proposals written by design associates, assist with financial entry and ordering as well as with marketing efforts.

Duties & Responsibilities

Customer Relationship Management & Marketing

• Ensure customer records are managed for proper contact data and customer relationship management

• Promptly and properly schedule all leads to appointments for sales team

• Follow-up on open proposals

• Support and participate in home shows as necessary

• Support local marketing efforts as needed

• Keep show room and office organized and presentable

• Assist in development, management and delivery of local marketing tactics

• Resolve customer conflicts

Financials

• Track, prepare and manage timely payment of business related expenses

• Accurately update QuickBooks daily for all income and expenses

• Complete job costing reports within 24 hours of job installation completion

• Recording financial transaction details

Production

• Meet with sales staff weekly to discuss recent sales and review

o Customer expectations

o Product orders

• Order all product required for jobs accurately and follow-up on delivery

• Coordinate and schedule installation jobs to meet the customer and installer schedules

• Communicate with installers and customers to schedule start date and time

Continuous Improvement

• Attend weekly meeting with Franchise Owner at scheduled time

• Work weekly and monthly to meet goals

• Be available to attend training seminars

• Make decisions and act in accordance with Floor Coverings Internationals core values and mission

Goals

• Assist company in averaging 8 appointments per week per mobile showroom each month via lead generation and slippage

• Complete accurate daily, weekly and monthly accounting in QuickBooks

Qualifications

Successful Office Manager qualities may include:

• Able to work independently without supervision

• Strong communication skills, particularly over the phone

• Experience in bookkeeping and QuickBooks

• Solutions oriented

• Experience with Microsoft Excel

• Organized, detail oriented and able to multi-task

• Strong values - personally and professionally

• Positive attitude

• Problem solving skills

• Sales experience a plus

• Design experience a plus