Office Manager

Floor Coverings International is the #1 mobile flooring company in North America. With over 275 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 350,000+ customers give us an average of 4.8 star rating.

An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will allow for more estimates to be written, lead the scheduling and installation of projects, assist with marketing efforts, and keep accurate company financials.

Job Details & Perks:

• Paid training provided

• Full-time

• Health Insurance

Key Responsibilities:

Marketing & Customer Relations

• Promptly and properly schedule all leads to appointments for sales team.

• Follow up on open proposals as needed.

• Support and participate in home shows.

• Support local marketing efforts as needed.

• Keep show room and office organized and presentable.

• Assist in development, management, & delivery of local marketing tactics.

• Resolve customer conflicts.

Financials

• Accurately update QuickBooks daily for all income and expenses.

• Complete job costing reports within 24 hours of completing an installation.

• Track, prepare, and manage timely payment of business related expense.

Production

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

• Order all product needed for jobs accurately and follow up on delivery.

• Paint/stain trim as needed.

• Schedule jobs to meet the schedule of customer and installers.

• Communicate with installers and customer on start dates and times.

• Deliver materials to job site prior to installation, or ensure installers deliver materials.

• Update the customer with ongoing details of installation and job progress.

• Discuss and obtain written permission for any changes in contracted work.

• Confirm scope of work and compensation with installers prior to start of job.

• Update SalesForce daily with status of job and upcoming schedule.

• Ensure client is satisfied with job once complete; arrange for punch-list items to be completed if necessary.

• Keep warehouse organized and efficient.

Continuous Improvement

• Attend weekly meeting with Franchise Owner at scheduled time.

• Submit GS&R Prep form weekly via email.

• Work weekly and monthly to meet goals.

• Be available to attend training seminars at owner's discretion.

• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Strong communication skills, particularly over the phone.

• Strong conflict-resolution skills.

• Organized, detail oriented, and able to multi-task.

• Thrives in a team environment.

• Able to lift up to 40 lbs.

• Experienced in bookkeeping using QuickBooks is a plus.

• Able to work independently without supervision.