Job Description Summary
Responsible to manage and coordinate the administrative support and general office activities for a local or regional office, to include overseeing Operations Coordinators, Brokerage Coordinator or Brokerage Specialists. Interface with internal and external parties with respect to highly sensitive issues on behalf of the Managing Principal, Operations Director, and/or other Executives in the office
May be responsible for one or more of the following:
Supervise Operations staff including receptionist, facilities coordinator, and other brokerage support staff.
Provide training for all staff.
Work closely with fee earners to establish and monitor support resources.
Oversee and manage the recruiting and hiring process for office and brokerage support staff.
Develop and maintain local standard operating procedures.
Oversee on-boarding for new employees, including HR requirements, desk set up, telephone equipment, computer, etc.
Oversee termination for departing employees (collecting keys, equipment, etc.)
Approve and code accounts payable invoices
Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e. furniture, IT equipment, telephones, snack services, plants, etc.)
Solicit and negotiate vendor bids, contracts, and pricing
Establish and monitor facility standards (cleaning and other maintenance)
Act as official local office contact for property management (e.g. fire marshal, etc.)
Oversee real estate licensing compliance under the direction of the Broker(s) of Record
Communicate local office policies/procedures as appropriate on behalf of management under the guidance of the Human Resources Department (i.e. dress code, inclement weather, etc.)
Act as role model for office and brokerage support staff.
High School Diploma
Bachelor's Degree Preferred
Commercial Real Estate experience preferred
5+ years of staff management and/or supervisory experience
5+ years of executive level support experience
Or any similar combination of education and experience
Proficiency with Microsoft Office Suite
Salesforce, Workday experience a plus
Professional demeanor and appearance with ability to handle confidential/sensitive information with discretion
Excellent verbal and written communication skills
Ability to prioritize and demonstrate excellent time management
Proven record of providing excellent internal and external customer service
Excellent problem-solving skills
Ability to effectively work with vendors, employees, and management to ensure the smooth operation of the administrative functions of the office
Excellent interpersonal skills
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield