Office Manager

Office Manager Job Description

The Collision Center Office Manager coordinates and oversees administrative duties. Ensures that the office operates efficiently and smoothly.

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)

Work closely with General Manager to create a team environment producing high-performance results.

Provides all administrative support to a collision center

Manage, train, motivate and monitor the performance of Receptionists and Customer Service Reps

Provide direct reports with clear expectations and the necessary tools, training, and information to effectively perform their jobs.

Ensure RO (repair orders) are balanced accurately, and Standard Operating Procedures (SOP) are being followed

Provide accurate HR-related administration and recordkeeping for all center associates

Maintains and keeps an open line of communication with parts vendors and parts coordinator to assist with parts returns and credits

Maintain and balance AR (accounts receivables), AP (accounts payables), and deposit procedures within company standards

Provides outstanding customer service to all internal and external customers

Prepare and complete paperwork for the final customer packet prior to vehicle delivery

Support General Manager with maintaining DRP (Direct Repair Programs) validates and reconciling final invoice

Provide post repair plan communication including all vehicle status updates

Perform other related duties as assigned

Qualifications

Must be at least 18 years of age

High School Diploma or GED

Prefers Associates Degree or equivalent combination of education, experience, and training

Minimum 4 to 6 years of customer service experience or administrative office assistant experience

Prefers Automotive industry experience

Knowledge, Skills, and Abilities Requirements:

Customer-focused approach to troubleshooting, resolving problems, and ensuring repeat business

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Proficient in Microsoft Office Suite

Ability to adapt to a fast-paced environment

Working estimating knowledge, including systems preferred

Advanced knowledge of general office management. A/P, A/R, Payroll, Etc.

Behaviors/Competencies:

Integrity

• Respect, and accountability at every level and in every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

Innovation

• Develops and displays innovative approaches and ideas to our business

Teamwork

• Contributes to building a positive team spirit. Supports everyone's efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time.

The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please

e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.