Office Manager

Office Manager: Customer Service Expert

Bone Dry is in search of a qualified Office Manager to support the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties. This position is full time onsite for Indianapolis.

Duties and Responsibilities

• Process all sold folders in Dropbox daily.

• Create job packets and leave in appropriate area.

• Process credit applications for salesmen.

• Call homeowner to schedule roofs.

• Send roof orders to Distributor.

• Make AR calls.

• Enter completed repair job pictures in CRM.

• Answer all calls - make sure all calls get answered even if having to put someone on hold is needed.

• Greet all incoming customers.

• Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send short email.

• Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.

• Process open proposals in CRM.

• Get mail and apply any payments from checks received.

• Make deposits.

• Order EagleViews for next day's sales appointments.

• Do courtesy reminder calls for appointments - mark customers on route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.

• Share in housekeeping duties.

• Assist new employees with completing onboarding paperwork.

Qualifications

• High school diploma or equivalent

• Prior customer service experience helpful

Compensation and Benefits

• $35,360 -$38,480 annually commensurate upon experience with additional monthly bonus plan.

• Medical, vision, and dental insurance

• Company paid life Insurance

• Company paid Short-Term Disability (STD) insurance plan

• 401(k) plan with 3% contribution

• PTO, vacation, and sick time

Skills

• Oral Communication Skills

• Written Communication Skills

• Reading Skills

• Computer Literacy

• Keyboard Skills, Customer Relations

• Customer Service, Diplomacy

• Filing, Math Aptitude, Organization

• Project Management

• Time Management

• Technical Communication

• Negotiations

• Planning

• Professionalism