Office Manager

Arrow Exterminators , Inc Woodstock , GA 30189

Posted 2 weeks ago

Position Summary: Provide uncompromised service, support, and administration to internal and external Service Center customers. The Office Manager aides the Service Center Manager with overseeing the day-to-day activities within the branch. This individual must be able to effectively communicate and motivate team members to achieve service center goals.

Essential Functions:

  • Comply with state and federal regulations, company policies, procedures, and guidelines

  • Oversee and manage administrative staff and functions

  • Provide initial and ongoing training to administrative staff

  • Confer with customers by telephone, email, and mail

  • Act as point of contact for escalated customer resolution

  • Respond to answering service messages

  • Audit all data entry into client management software system for quality assurance

  • Persuade customers to pay on account balance through proactive outbound collection efforts via telephone, email, and mail

  • Configure custom billing options as necessary

  • Invoice services rendered

  • Manage 3rd party collection process

  • Process daily deposit, including posting payments, balancing, handling cash, checks, money orders, and web payments

  • Enter new services into client management software system

  • Schedule appointments and new sales for Technicians and Sales

  • Maintain and update customer account information

  • Support other office administrative staff in the completion of their duties when needed

  • Attend and complete training and meetings as required

  • Perform other duties as required by management

Knowledge, Skills & Abilities:

  • Customer Service
  • Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
  • Compliance & Safety
  • Knowledge of relevant regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.
  • English Language
  • Ability to write, speak, and communicate in English and ability to read and understand technical product labels.
  • Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management
  • Managing one's own time and the time of others. Ability to work under pressure and meet deadlines
  • Computers
  • Ability to transact and interact with multiple software systems with accuracy and attention to detail.
  • Persuasion
  • Persuading others to change their minds or behavior.
  • Mathematics - ability to calculate balances, debits, and credits & use a calculator

  • Social Perceptiveness

  • Being aware of others' reactions and understanding why they react as they do. Demonstrates empathy and discretion.
  • Administration and Management
  • Knowledge of business and management principles
  • Instructing
  • Teaching others how to do something

Minimum Qualifications:

  • Office Administration experience

  • Working knowledge of Microsoft Office Suite

  • Compliance with Drug-free Workplace Policy

  • Able to pass a pre-employment background check upon offer of employment

  • High school diploma or equivalent

  • Present a professional appearance

  • Able to work a 40-hour (minimum) work week

  • Willing to work minimal evenings and weekends as needed

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

  • Regularly required to sit for long periods of time

  • Constant interaction with computers and prolonged periods of viewing monitors

  • Frequent telephone use on a multiline system

  • Occasionally required to stand, walk, stoop, kneel, crouch, or crawl

  • Occasionally lift and or/ move 10 to 25 pounds

  • May be required to climb stairs depending on location

Environmental Factors:

Work mostly indoors, in shared office environment

We are an Equal Opportunity Employer and a Drug-Free Workplace.

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

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Office Manager

Arrow Exterminators , Inc