Office Manager And Production Coordinator

Join Our Team as an Office Manage and Production Coordinator with Floor Coverings International!

At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

We understand the pivotal role of a welcoming office environment in fostering the growth and success of our local franchise.

As an Office Manage and Production Coordinator, you will be instrumental in driving the expansion of our business. Our franchise is locally owned and operated, and we are seeking an exceptional individual to serve as the primary point of contact for our valued customers. This is a great opportunity to learn and grow your understanding of business and customer management along with operations. A successful Office Manage and Production Coordinator will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.

Responsibilities:

Marketing & Customer Relations

• Build strong rapport with customers, providing exceptional customer service

• Efficiently schedule appointments for our Design Associates on our sales system (training provided)

• Follow up on open proposals to ensure customer satisfaction

• Assist in developing, managing, and implementing local marketing initiatives

• Support and participate in home shows and events (some evenings and weekends may be required)

Finance and Accounting

• Work with external bookkeeping and accounting vendors for timely and accurate capture of income and expenses (training provided)

• Track, prepare, and manage timely payment of business-related expenses to vendors, suppliers and partners

• Generate reports for financial management

Production and Operations

• Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders

• Accurately order all necessary products for jobs and follow up on delivery

• Coordinate schedules between customers and installers for efficient job scheduling

• Communicate start dates and times with installers and customers

• Keep customers informed about ongoing installation details and job progress

• Obtain written permission for any changes in contracted work

• Confirm scope of work and compensation with installers prior to the start of each job

• Update FCI systems with job status and upcoming schedules (training provided)

• Generate reports for operations management

Office management

• Oversee daily office operations including procuring and stocking supplies

• Maintain an organized and inviting showroom and office space

Continuous Improvement

• Attend weekly meetings with the Owner at scheduled times

• Work towards weekly and monthly goal achievement

• Be open to attending training seminars at the owner's discretion

• Make decisions and act in alignment with Floor Coverings International's core values and mission.

Office Manager Benefits and Perks:

• Full-time Position, Monday to Friday

• Paid Vacation and Holidays

• Bonus Opportunities

• Extensive training programs and support (may require out of town travel)

• Opportunity to grow with the business

• Family Owned and Operated - Friendly Environment

Office Manager Qualifications:

• Previous experience in Office Management (2+ years)

• Strong communication skills, particularly over the phone

• Exceptionally organized and detail-oriented, with strong multitasking abilities

• Capable of working independently without constant supervision

• Proficient using enterprise systems and computers for the job (training provided)

• Proficiency in managing crews, calendars, and salespeople

• Desire to learn and grow professionally

• Desire to assist with the growth of a new location

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International.

Apply today and be a part of our success story!